[CITL] NOTICE: ServiceNow Upgrade Affecting UCR ServiceLink

[UCR Information Technology Solutions]

Dear CITL Members, 

 

Please be advised of the upcoming ServiceNow (ServiceLink) platform upgrade
to the Paris release. This upgrade is taking place from 2:00 AM on Saturday,
January 23, until 5:00 PM on Sunday, January 24.   

 

During the maintenance window licensed ServiceLink users are encouraged to
refrain from making any changes or updates within the ServiceLink platform.
While ServiceLink features are expected to be available, some fulfillment
features may experience issues until the upgrade validation process is
complete. Please note that campus users will still be able to access
front-end ServiceLink features from the portal. 

 

This planned maintenance is required by the vendor to maintain support for
the platform. The maintenance event date and time were selected to ensure
minimal potential impact to campus operations and events. 

 

To follow the status of this change, please see the TechAlert here
<https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/5ff5f
93293c01005329c0f49> . If you have any questions or concerns about this
maintenance event, please contact Richard Rodriguez
<mailto:richard.rodriguez2 at ucr.edu?subject=ServiceNow%20Upgrade%20to%20Paris
> , Service Management Analyst.

 

In IT Together, 

 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.           <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

 

 

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