[CITL] Notice: Upcoming MyAccount Maintenance

[UCR Information Technology Solutions]

Dear CITL Members, 

Please be advised of upcoming maintenance to MyAccount, taking place from 10
PM to 11:59 PM on Friday, January 22, 2021.   

During the maintenance window campus users should expect to experience a
disruption of MyAccount services.     

This planned maintenance is required to update the application and make the
following customer service enhancements: 

.         Remove the request to provide date of birth information when
verifying identification via "I Do Not Have Access To My Phone / Passcodes" 

.         Admin view will display additional profile data, such as EDIR
department, office phone number, and password status 

.         Admin view will identify user accounts that are locked and need
further remediation 

The maintenance event date and time were selected to ensure minimal
potential impact to campus operations and events. 

To follow the status of this change, please
<https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/5fff7
a99608daf0535dc8ab4> see the TechAlert. If you have any questions or
concerns about this maintenance event, please contact Juan Gonzales
<mailto:juan.gonzales at ucr.edu?subject=Upcoming%20MyAccount%20Maintenance%20>
, Interim Associate Director for Campus Web Solutions. 

In IT Together,

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.           <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

 

 

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