[Ucrea] UCRAYS – Upcoming Focus Groups and User Testing Sessions, 6/17 and 6/24

[Cristina Otegui]

[image: image.jpeg]



June 16, 2025

To:

UCR Emeriti & Retirees



From:

UCR Retirement Center on behalf of UCR Central HR Benefits Office



Re:

*UCRAYS – Upcoming Focus Groups and User Testing Sessions, 6/17 and 6/24 *



As part of the Retirement Administration Services Center (RASC) ongoing
efforts to enhance the retirement experience, UCOP will conduct a series of
online focus groups and in-person user testing sessions with UCRP members.

The goal of this research is to gather valuable insights from UCRP members
about their experience with the UC Retirement At Your Service (UCRAYS)
platform to identify strengths, weaknesses and opportunities for
improvement.

*Overview*

The online focus groups will explore member attitudes, perceptions, and
general impressions of the UCRAYS platform. The user testing will enable us
to observe how members interact with UCRAYS and uncover any usability
issues. The target audiences for the focus groups and user testing include
active and inactive UCRP members and retirees.

* About the online focus groups*

The live, online focus groups will occur on *Tuesday, June 17, 2025*,
from *10:00
- 11:00 a.m. Pacific Time for retirees/other payees*, and *12:00 - 1:00
p.m. PT for active/inactive participants*. The focus group — which can
support up to 1,000 members — will last approximately 1 hour. Those who
can’t attend the live session will have the option to provide feedback
through an asynchronous flex session, which will be available June 18, 2025
through June 25, 2025.

Both the live and flex online focus groups will be conducted on a platform
called Remesh. They are entirely chat-based and can be accessed from any
device with an internet connection. All responses are anonymous and
confidential. The feedback shared will be used only by the RASC team and
our consultants to improve the future UCRAYS user experience. To learn more
about the Remesh experience, view this video
<https://vimeo.com/609991544/63c8fecf60?turnstile=0.zmHFINYimP77ZKUm2hiqLBFkprV_ebbz631z4ccf5nx1TXpPxEdupZ7jgDIBWzL9QEZBle52cR4AY7-NNzl6eRQxVtuY47_OXWpt4JgMEUAvLbzRYY1a5IK-BVO1aMx4CHSt2raVhQ0tjCuKrNbl8mykMk9R0TQgBglg6XWl6iHjaNRkFO95ihRRs354Cu4U85PhFwoLqc1lwwHov57ZaQ_Yl6Z6FSI8ApTDQ8vnklkpEHYfcT3Ci_3-I80Ug0BJAeTI1Q2tl-C9HVMt2bqzwkQ-oZfJPTQnlIu-qGBPTSUjehWcoIsgVm-iW2sNkSfHFRMK8ZCQumkdpwbZVpr4vi8xSmw7ihCctQnX_Fx7R0IewNmWbFd9wwNJBKDTQXIN8B_uHpEgYSww6wF1UZRQUpcAfjIrI4fD_DuQcNpz6smSjEswhZVGL1a1KPmHmawLW_GuWlLp4J9nTxBnLvbLXFOUsZr0iy7CaRqyKIYbbVzuT5-4Mbqg-7YNVivUbHxmgjMldf73Nvd9KkzAyqJdsXm4ii0V_1iW6iQb63w7x26LFh8hi2gmr12Ob9VKjB7dLj3mTHxWedn5gtOGNlybKKcoPD1Xdy5JWZRjVvVITURRWjp7_RKZFOb5O1qQse5Thy88wOUbwEc0ZTuw7Iwl_G4bCqCDldaMPcrC12n-TRDNMlShUG54JFeecJNvtlwXWNUf7r3jA0DXyJk9ssscGA3_FJjVjVfMJanSIPg6S7FeRbdANvpTmwidRMKTm0xko5dpg2uwbuaUvraCmR9vtnPxSOYJtGttoL4uE_RJjbxB1kOGaEpG7IiraSBI1TmY4Zl3QslfFI80QSlJZgJObg.Z3AWMg6prN29IiFt8xONpg.cf72d0d3b3358d7cb07cb98a017defcac5d0db33ab7ae1f4389edd3c6b6b56cf>
.

* About the in-person user testing sessions*

The in-person user testing will be conducted on *Tuesday,* *June 24, 2025*,
from *12:00 - 1:00 p.m. PT for active members* and from *1:30 - 2:30 p.m.
for retirees*. This testing will use a smaller sample size of about 10
participants each session (consistent with this type of testing) and will
be conducted at the *RASC office in Oakland (1100 Broadway Avenue, Third
Floor) *and facilitated by our partner, Segal Benz. The sessions will last
about one hour.

Using a UC computer, participants will log into a UCRAYS demo account,
scrubbed of personally identifiable information. They’ll be asked to
complete a series of tasks, followed by questions to better understand how
easy or difficult it was to complete.

Similar to the online focus groups, all responses are completely
confidential and will be used only by the UC RASC team to improve the
future UCRAYS user experience.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ucr.edu/pipermail/ucrea/attachments/20250616/06540411/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.jpeg
Type: image/jpeg
Size: 4101 bytes
Desc: not available
URL: <https://lists.ucr.edu/pipermail/ucrea/attachments/20250616/06540411/attachment.jpeg>