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<p class="MsoNormal" style="margin:0in 0in 8pt;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">June 16, 2025</span></p>
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<p class="MsoNormal" style="margin:3pt 0in 3pt 5.3pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">UCR
Emeriti & Retirees</span></p>
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Retirement Center on behalf of UCR Central HR Benefits Office </span></p>
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<p class="MsoNormal" style="margin:3pt 0in 6pt 5.05pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-family:Arial,sans-serif">UCRAYS – Upcoming Focus Groups and User Testing Sessions,
6/17 and 6/24 </span></b><b><span style="font-family:Arial,sans-serif"></span></b></p>
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<p class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">As part
of the Retirement Administration Services Center (RASC) ongoing efforts to
enhance the retirement experience, UCOP will conduct a series of online focus
groups and in-person user testing sessions with UCRP members.<br>
<br>
The goal of this research is to gather valuable insights from UCRP members
about their experience with the UC Retirement At Your Service (UCRAYS)
platform to identify strengths, weaknesses and opportunities for improvement.<br>
<br>
<b><span style="color:rgb(31,78,121)">Overview</span></b></span></p>
<p class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">The
online focus groups will explore member attitudes, perceptions, and general
impressions of the UCRAYS platform. The user testing will enable us to
observe how members interact with UCRAYS and uncover any usability issues. The
target audiences for the focus groups and user testing include active and
inactive UCRP members and retirees.<br>
<b><span style="color:rgb(31,78,121)"><br>
About the online focus groups</span></b></span></p>
<p class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">The live,
online focus groups will occur on <b>Tuesday, June 17, 2025</b>, from <b>10:00
- 11:00 a.m. Pacific Time for retirees/other payees</b>, and <b>12:00 - 1:00
p.m. PT for active/inactive participants</b>. The focus group — which can
support up to 1,000 members — will last approximately 1 hour. Those who can’t
attend the live session will have the option to provide feedback through an
asynchronous flex session, which will be available June 18, 2025 through June
25, 2025.<br>
<br>
Both the live and flex online focus groups will be conducted on a platform
called Remesh. They are entirely chat-based and can be accessed from any
device with an internet connection. All responses are anonymous and
confidential. The feedback shared will be used only by the RASC team and our
consultants to improve the future UCRAYS user experience. To learn more about
the Remesh experience, <a href="https://vimeo.com/609991544/63c8fecf60?turnstile=0.zmHFINYimP77ZKUm2hiqLBFkprV_ebbz631z4ccf5nx1TXpPxEdupZ7jgDIBWzL9QEZBle52cR4AY7-NNzl6eRQxVtuY47_OXWpt4JgMEUAvLbzRYY1a5IK-BVO1aMx4CHSt2raVhQ0tjCuKrNbl8mykMk9R0TQgBglg6XWl6iHjaNRkFO95ihRRs354Cu4U85PhFwoLqc1lwwHov57ZaQ_Yl6Z6FSI8ApTDQ8vnklkpEHYfcT3Ci_3-I80Ug0BJAeTI1Q2tl-C9HVMt2bqzwkQ-oZfJPTQnlIu-qGBPTSUjehWcoIsgVm-iW2sNkSfHFRMK8ZCQumkdpwbZVpr4vi8xSmw7ihCctQnX_Fx7R0IewNmWbFd9wwNJBKDTQXIN8B_uHpEgYSww6wF1UZRQUpcAfjIrI4fD_DuQcNpz6smSjEswhZVGL1a1KPmHmawLW_GuWlLp4J9nTxBnLvbLXFOUsZr0iy7CaRqyKIYbbVzuT5-4Mbqg-7YNVivUbHxmgjMldf73Nvd9KkzAyqJdsXm4ii0V_1iW6iQb63w7x26LFh8hi2gmr12Ob9VKjB7dLj3mTHxWedn5gtOGNlybKKcoPD1Xdy5JWZRjVvVITURRWjp7_RKZFOb5O1qQse5Thy88wOUbwEc0ZTuw7Iwl_G4bCqCDldaMPcrC12n-TRDNMlShUG54JFeecJNvtlwXWNUf7r3jA0DXyJk9ssscGA3_FJjVjVfMJanSIPg6S7FeRbdANvpTmwidRMKTm0xko5dpg2uwbuaUvraCmR9vtnPxSOYJtGttoL4uE_RJjbxB1kOGaEpG7IiraSBI1TmY4Zl3QslfFI80QSlJZgJObg.Z3AWMg6prN29IiFt8xONpg.cf72d0d3b3358d7cb07cb98a017defcac5d0db33ab7ae1f4389edd3c6b6b56cf" style="color:rgb(5,99,193)">view
this video</a>.<br>
<b><span style="color:rgb(31,78,121)"><br>
About the in-person user testing sessions</span></b></span></p>
<p class="MsoNormal" style="margin:6pt 0in;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Arial,sans-serif">The
in-person user testing will be conducted on <b>Tuesday,</b> <b>June
24, 2025</b>, from <b>12:00 - 1:00 p.m. PT for active members</b> and from <b>1:30
- 2:30 p.m. for retirees</b>. This testing will use a smaller sample
size of about 10 participants each session (consistent with this type of
testing) and will be conducted at the <b>RASC office in Oakland (1100
Broadway Avenue, Third Floor) </b>and facilitated by our partner, Segal
Benz. The sessions will last about one hour.<br>
<br>
Using a UC computer, participants will log into a UCRAYS demo account,
scrubbed of personally identifiable information. They’ll be asked to
complete a series of tasks, followed by questions to better understand how
easy or difficult it was to complete.<br>
<br>
Similar to the online focus groups, all responses are completely confidential
and will be used only by the UC RASC team to improve the future UCRAYS user
experience.</span></p>
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