[Ucrea] Changes to your UCR login experience go into effect tonight, February 24

Mon Feb 24 16:44:24 PST 2025

Monday, February 24, 2025

To:
UCR Emeriti & Retirees
From:
UCR Retirement Center on Behalf of UCR Information Technology Solutions
Re:
Changes to your UCR login experience go into effect tonight, February 24.

[image]

Important: UCR's New MFA Options Go Into Effect Tonight
[image]<https://www.youtube.com/watch?v=gOiqZRDgAqs>

UC Riverside will retire the options to verify identity using SMS, phone call, and downloadable MyAccount passcodes at 10 PM on February 24, 2025. This means that Highlanders must authenticate their login by configuring at least one of the new identity verification options:

§   Verified push via the Duo Mobile app on a personal smartphone or tablet (those currently using push notifications will automatically transition to this method)

§   Verified push via the Duo Desktop app on a personal computer

§   Biometric authentication by configuring Face ID, Touch ID, etc. on a compatible personal device

§   A security key that is self-purchased and compliant with WebAuthn/FIDO2

§   A UCR-registered TOTP hardware security token (this option is reserved for those with accessibility concerns and must be requested)

Learn More<https://its.ucr.edu/blog/2025/02/14/changes-multi-factor-authentication-mfa-are-coming-uc-riverside>

Guidance

Duo Mobile
Read the Guidance<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0010310>

This knowledge article provides guidance on how to use the Duo Mobile app, as well as how to authenticate using Duo verified push notifications.

Duo Desktop
Read the Guidance<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012281>

This knowledge article provides guidance on how to use the Duo Desktop app to authenticate your login.

Accommodation

If you have accessibility concerns and need to request an accommodation, please contact the Workers' Compensation and Disability Program<https://workerscomp.ucr.edu/disability-management> (WCDP) for UCR employees or the Student Disability Resource Center<https://sdrc.ucr.edu/> (SDRC) for students.

Additional MFA guidance, including configuration of the biometric and security key options, will be available in the ITS Knowledge Base (KB). To access the KB or request support, visit its.ucr.edu/support<https://its.ucr.edu/support>.

Resources

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Video: Duo Authentication Updates

Watch this brief video to understand the changes that are coming to your login experience.
Watch on YouTube<https://www.youtube.com/watch?v=gOiqZRDgAqs>

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Blog Article: Changes to Multi-factor Authentication (MFA) are Coming to UCR

This article contains important details about this change and what you can expect in terms of your new user experience.
Read the Blog Article<https://its.ucr.edu/blog/2025/02/14/changes-multi-factor-authentication-mfa-are-coming-uc-riverside>

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Webpage: Upcoming MFA Enhancements

This webpage serves as a landing page for information about planned changes to MFA in response to new cybersecurity requirements.
Visit the Webpage<https://its.ucr.edu/mfa>

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Video: Message from the Provost

Watch this video message from Provost Watkins to learn why UCR is strengthening MFA, along with other key steps we must take to keep our Highlander community safe.
Watch on YouTube<https://www.youtube.com/watch?v=8-bMZddr-Bc>

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Reason for Change: UC Cybersecurity Mandate 2025

These changes are part of UCR's plan to better protect our community and comply with a new UC systemwide mandate.
Learn About the Mandate<https://its.ucr.edu/cybersecurity-mandate-2025>

Need IT help? Submit a support ticket at its.ucr.edu/help<https://its.ucr.edu/help>

Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu<https://its.ucr.edu/>

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