[UCRDBR] RASC – Delayed open on Monday, December 9, 2024. Opening at 12:00 p.m. until 4:30 p.m.

[Departmental Benefits Representatives]

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November 22, 2024


To:
Department Benefits Representatives (DBRs)
From:
Central HR Benefits Office on behalf of UC Office of the President
Re:
RASC – Delayed open on Monday, December 9, 2024.  Opening at 12:00 p.m. until 4:30 p.m.

DBRs, please share this information via your internal listserv.  Do not reply to this email.  Please
send a separate email with questions to benefits at ucr.edu<mailto:benefits at ucr.edu>.

UCOP noted that on Monday, December 9, 2024, the UC Retirement Administration Service Center (RASC) phone lines will be closed from 7 a.m. until 12:00 p.m. so staff can attend an all-team meeting.  Representatives will be answering calls from 12:00 p.m. through 4:30 p.m. (Pacific Time).

Normal business hours (7 a.m. to 4:30 p.m. PT) will resume on Tuesday, December 10, 2024.

Phone Numbers:

Survivor and Beneficiary Support: 1-888-825-6833

RASC Main Line: 1-800-888-8267 (or 1-510-987-0200 for international callers)

As a reminder, please refer to the menu options below when you call to ensure the most efficient service. For example, you can select option “1” for assistance with UCRAYS account unlock and password reset.


  *   Option 1 - UC Retirement at Your Service (UCRAYS) online access (assistance with account unlock and password reset, provided by trusted UnifyHR partners)
  *   Option 2 - Confirm receipt of a document(s) or request a tax document
  *   Option 3 - Survivor and beneficiary support (or call 1-888-825-6833; voicemail is available after hours)
  *   Option 4 - Retiree health insurance (including questions about Medicare)
  *   Option 5 - Retirement (including questions about retirement, a retirement in process, or the UC Retirement Plan)
  *   Option 9 - All other questions
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