[UCRDBR] Retirement Administration Service Center (RASC) Expanded Phone Hours

[Departmental Benefits Representatives]

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April 2, 2024
To:
Department Benefits Representatives

From:
UCR Central HR Benefits Office on behalf of UC Office of the President

Re:
Retirement Administration Service Center Expanded Phone Hours


DBRs, please share this information via your internal listservs.


The UC Retirement Administration Service Center (RASC) has new hours effective April 1, 2024.  RASC representatives are now available to service calls from 7 a.m. to 4:30 p.m. (PT), Monday through Friday.  The previous hours were 8:30 a.m. until 4:30 p.m. (PT), Monday through Friday.

Phone: 1-800-888-8267 (or 1-510-987-0200 for international callers)

As a reminder, please refer to the menu options below when you call to ensure the most efficient service. For example, you can select option "1" for assistance with UCRAYS account unlock and password reset.

  *   Option 1 - UC Retirement at Your Service (UCRAYS) online access (assistance with account unlock and password reset, provided by trusted UnifyHR partners)
  *   Option 2 - Confirm receipt of a document(s) or request a tax document
  *   Option 3 - Survivor and beneficiary support (or call 1-888-825-6833 from 8:30 a.m. to 4:30 p.m.; voicemail is available after hours)
  *   Option 4 - Retiree health insurance (including questions about Medicare)
  *   Option 5 - Retirement (including questions about retirement, a retirement in process, or the UC Retirement Plan)
  *   Option 9 - All other questions
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