[Campus Notice] New Campus VPN Authentication Experience

[UCR Information Technology Solutions]

[image: image]
The new campus VPN authentication experience requires Highlanders to use
Duo MFA’s secure options.

Dear Highlander,

Following Information Technology Solutions’ security enhancement
<https://insideucr.ucr.edu/scotmemos/2026/05/04/new-campus-vpn-authentication-experience-starting-may>
on the campus Virtual Private Network (VPN), Highlanders are now required
to authenticate their VPN access using Duo MFA’s secure options. In other
words, Highlanders will no longer enter "1" to receive a simple push
notification for approval; they will need to use a secure method (e.g., a
3-digit code sent to their Duo app, touch ID, etc.).

Highlanders using the campus VPN, Cisco Secure Access (AnyConnect), will be
prompted to verify their identity using Duo Universal Prompt, the same Duo
multi-factor authentication method(s) they use for other secure UCR
resources such as email.

Please note that all active VPN sessions were disconnected while ITS
performed the enhancement. As a result, all campus VPN users will need to
reauthenticate to maintain their VPN access. For step-by-step guidance on
reconnecting to the campus VPN, please refer to the IT knowledge article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142>
.

If you experience any VPN or network connectivity issues outside of the
maintenance window, please submit a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue>
or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00
pm.


Sincerely,

Jeremy Fisher

Executive Director of Infrastructure



Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu
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