[Campus Notice] Action Required: Update Your Duo Mobile App Before March 16, 2026
UCR Information Technology Solutions
tech-bulletin at lists.ucr.edu
Wed Mar 4 14:18:51 PST 2026
Dear Highlander,
Please be reminded that, starting March 16, 2026, UCR’s multi-factor
authentication provider, Duo, will no longer support mobile app versions
older than 4.85.0. Action is likely required on your part, as our records
indicate that you are using an old version of the Duo Mobile app.
To ensure uninterrupted access to UCR applications protected by
multi-factor authentication, you must update your Duo Mobile app to version
4.85.0 or higher before March 16. Please find guidance in the original
notice, sent January 22, 2026 (below).
If you have questions or concerns related to the Duo Mobile app upgrade, please
submit a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba>
or call the IT Help Desk at (951) 827-4848 Monday to Friday, from 8 AM to 5
PM.
Sincerely,
Sureyya Tuncel
Manager, Identity and Access Management
On Thu, Jan 22, 2026 at 2:41 PM UCR Information Technology Solutions <
its at ucr.edu> wrote:
> [image: image]
> Update your Duo Mobile app to version 4.85.0 or higher before March 16,
> 2026 to ensure uninterrupted access to UCR applications protected by
> multi-factor authentication.
>
> Dear Highlander,
>
> Starting March 16, 2026, UCR’s multi-factor authentication provider, Duo,
> will no longer support mobile app versions older than 4.85.0. You are
> receiving this message because you may be using a version of the Duo Mobile
> app that is affected by this change.
>
> To ensure uninterrupted access to UCR applications protected by
> multi-factor authentication, you must update your Duo Mobile app to
> version 4.85.0 or higher before March 16. Please note that you will also
> receive an update notice in your Duo Mobile app prompting you to upgrade to
> a supported version of the app.
> What This Means for You
>
> If your Duo Mobile app is not updated to version 4.85.0 or higher before
> March 16:
>
>
> -
>
> You will not be able to log in to UCR applications protected by single
> sign-on, as you will no longer receive Duo Push or verified Duo Push
> multi-factor authentication requests.
> -
>
> You will still be able to launch the Duo Mobile app and generate
> passcodes, but they will not guarantee a successful login attempt due to
> the outdated mobile app.
>
> What You Need to Do
>
> There is no action needed if you have already updated your Duo Mobile app
> to version 4.85.0 or higher.
>
>
> -
>
> For supported mobile operating systems (iOS 17 and later & Android 12
> and later): Please update your Duo Mobile app to version 4.85.0 or
> higher.
> -
>
> For unsupported mobile OS versions: You will not be able to update Duo
> Mobile to the latest required version. However, you may register other
> Duo devices
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012280>,
> such as Duo Desktop
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012281>
> and biometrics
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012279>
> .
>
>
> If your device cannot support the latest required version of the Duo
> Mobile app and you are not able to upgrade your device, you may request a
> hardware security token (passcode-generating device) from Information
> Technology Solutions (ITS).
> Hardware Security Token Request Process
>
> If you would like to request a security token from ITS, please take the
> following steps:
>
>
> 1.
>
> (For UCR employees only) Obtain Supervisor Approval: Secure a written
> approval from your supervisor using the Hardware TOTP Security Token
> Supervisor Approval Form <https://goto.ucr.edu/hardware-token-approval>
> .
>
>
> Note: Students do not need to fill out and submit the Hardware TOTP
> Security Token Supervisor Approval Form.
>
>
> 2.
>
> Submit a Request Ticket: Submit a ticket
> <https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba>
> to request a hardware security token. Note that UCR employees must secure
> their supervisor’s written approval first before submitting a ticket.
> -
>
> In the Short Description field, indicate “TOTP hardware security
> token request.”
> -
>
> In the Description field, indicate the reason for the request.
> -
>
> Before submitting the ticket, employees must add the Hardware TOTP
> Security Token Supervisor Approval Form they filled out as an attachment.
> -
>
> Submit the form and wait for a BearHelp technician to get in touch
> with you to process your request.
>
>
>
> 3.
>
> Claim Your Hardware Token: Visit the Computing & Communication Center
> <https://campusmap.ucr.edu/?id=2106#!ct/71247,71297,71304,71305?m/905411?s/>
> (open Monday through Friday, 8:00 am to 5:00 pm) to receive your hardware
> token. This will be linked to your user account and pre-registered with
> Duo, UCR’s MFA provider.
>
>
> When no longer in use, it is important that you return the hardware
> security token to ITS. To learn more about using hardware security tokens
> for MFA, please read the IT knowledge article
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012205>
> .
>
> If you have questions or concerns related to the Duo Mobile app upgrade,
> please submit a ticket
> <https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba>
> or call the IT Help Desk at (951) 827-4848 Monday to Friday, from 8 AM to 5
> PM.
>
>
> Sincerely,
>
> Sureyya Tuncel
>
> Manager, Identity and Access Management
>
>
>
> Information Technology Solutions
>
> Computing & Communications Building
>
> 900 University Ave.
>
> Riverside, CA 92521
>
> 951-827-4848 | its.ucr.edu
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ucr.edu/pipermail/tech-bulletin/attachments/20260304/a17a7dec/attachment-0001.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image
Type: image/png
Size: 40409 bytes
Desc: not available
URL: <https://lists.ucr.edu/pipermail/tech-bulletin/attachments/20260304/a17a7dec/attachment-0001.png>
More information about the Tech-Bulletin
mailing list