[Campus Notice] Palo Alto (GlobalProtect) Campus VPN Going Away on March 11

[UCR Information Technology Solutions]

Colleagues,

Please be reminded that, on March 11, 2026, UC Riverside will decommission
its old virtual private network (VPN), Palo Alto (GlobalProtect), as part
of Information Technology Solutions’ (ITS) efforts to further improve UCR’s
network infrastructure.

To ensure continued access to the campus VPN, users of GlobalProtect VPN
should transition to using the new campus VPN, Cisco Secure
(AnyConnect). Please
find guidance in the original notice, sent February 12, 2026 (below).

If you experience any issues with VPN or network connectivity, please submit
a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue>
or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00
pm. For in-person support, please visit the IT Support Services stations
located at the first floors of the Rivera and Orbach libraries and the
Student Success Center between Monday through Friday, 8:30 am to 5:00 pm.


Sincerely,

Jeremy Fisher

Executive Director of Infrastructure


On Thu, Feb 12, 2026 at 4:43 PM UCR Information Technology Solutions <
its at ucr.edu> wrote:

> [image: image]
> Highlanders using self-managed devices may download and install the new
> campus VPN, while users of managed Windows and Mac devices may connect to
> the new VPN from their device.
>
> Colleagues,
>
> On March 11, 2026, UC Riverside will decommission its old virtual private
> network (VPN), Palo Alto (GlobalProtect). To ensure continued access to the
> campus VPN, users of GlobalProtect VPN should transition to using the new
> campus VPN, Cisco Secure (AnyConnect). The new VPN was released to campus
> in October 2025
> <https://its.ucr.edu/blog/2025/10/23/new-campus-vpn-available-download-required-linux-chrome-android-and-ios-devices>.
> The campus VPN upgrade is part of Information Technology Solutions’ (ITS)
> efforts to further improve UCR’s network infrastructure.
> Windows and Mac Users
> Self-managed Device
>
> Highlanders who manage their own Windows or Mac device may download the
> new Cisco Secure (AnyConnect) campus VPN. Installation and configuration
> guidance
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142#_yb8gz1guz5wr>
> is available in the IT knowledge base.
>
> University-managed Device
>
> Highlanders who use university-managed devices (including departments
> that are part of Secured Device Services
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012086>)
> may connect to the new campus VPN from their device.
>
> Guidance on how to connect to Cisco Secure (AnyConnect) VPN for Windows
> users
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012423>
> and Mac users
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012424>
> are available in the IT knowledge base.
> Other Operating Systems
>
> Highlanders who use the VPN with devices that have Linux, Chrome, Android,
> or iOS operating systems (i.e., Linux machines, Chromebooks, phones, or
> tablets) may find installation and configuration guidance
> <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142>
> in the IT knowledge base.
> IT Support
>
> If you experience any issues with VPN or network connectivity, please submit
> a ticket
> <https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba&group=df62cbd137d58b00bb5427d2b3990e44&selection=What%20type%20of%20connection%20are%20you%20having%20trouble%20with%20-%20VPN%20connection%20issue>
> or call BearHelp at (951) 827-4848 Monday through Friday, 8:00 am to 5:00
> pm. For in-person support, please visit the IT Support Services stations
> located at the first floors of the Rivera and Orbach libraries and the
> Student Success Center between Monday through Friday, 8:30 am to 5:00 pm.
>
>
> Sincerely,
>
> Jeremy Fisher
>
> Executive Director of Infrastructure
>
> Information Technology Solutions
>
>
>
> Information Technology Solutions
>
> Computing & Communications Building
>
> 900 University Ave.
>
> Riverside, CA 92521
>
> 951-827-4848 | its.ucr.edu
>
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