<div dir="ltr"><span id="gmail-docs-internal-guid-b303d0ef-7fff-d647-9019-9cc1051c0cbe"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Dear Highlander,</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Please be reminded that, starting March 16, 2026, UCR’s multi-factor authentication provider, Duo, will no longer support mobile app versions older than 4.85.0. </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Action is likely required on your part, </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">as our records indicate that you are using an old version of the Duo Mobile app.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">To ensure uninterrupted access to UCR applications protected by multi-factor authentication, </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">you must update your Duo Mobile app to version 4.85.0 or higher before March 16</span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. Please find guidance in the original notice, sent January 22, 2026 (below).</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">If you have questions or concerns related to the Duo Mobile app upgrade, </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">please </span><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">submit a ticket</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> or call the IT Help Desk at (951) 827-4848 Monday to Friday, from 8 AM to 5 PM.</span></p><br><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Sincerely,</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Sureyya Tuncel</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Manager, Identity and Access Management</span></p></span><br class="gmail-Apple-interchange-newline"></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Jan 22, 2026 at 2:41 PM UCR Information Technology Solutions <<a href="mailto:its@ucr.edu">its@ucr.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-5258032961549475550"><div><div dir="ltr"><div><div role="button"><div role="button"><span></span></div></div><div role="button"><div role="button"><span></span></div></div></div><div><div role="main" dir="ltr" style="outline:none"><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td><table role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:auto;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td width="100%" align="center"><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5258032961549475550gmail-yaqOZd" style="background-color:rgb(0,61,165);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5258032961549475550gmail-fHaL6b"><table width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5258032961549475550gmail-hJDwNd-AhqUyc-c5RTEf m_-5258032961549475550gmail-L6cTce-purZT m_-5258032961549475550gmail-L6cTce-pSzOP m_-5258032961549475550gmail-wqqOZe"></table><table width="50%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5258032961549475550gmail-hJDwNd-AhqUyc-qWD73c m_-5258032961549475550gmail-purZT-AhqUyc-II5mzb m_-5258032961549475550gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5258032961549475550gmail-OjCsFc m_-5258032961549475550gmail-dmUFtb m_-5258032961549475550gmail-wHaque m_-5258032961549475550gmail-g5GTcb"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div style="overflow:hidden"><img src="cid:ii_mkq0usx90" alt="image" style="height: auto; display: block; width: 100%; border: 0px;" width="200" height="35"></div></td></tr></tbody></table></td></tr></tbody></table><table width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="m_-5258032961549475550gmail-hJDwNd-AhqUyc-c5RTEf m_-5258032961549475550gmail-L6cTce-purZT m_-5258032961549475550gmail-L6cTce-pSzOP m_-5258032961549475550gmail-wqqOZe"></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5258032961549475550gmail-yaqOZd" style="background-color:rgb(255,184,28);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5258032961549475550gmail-fHaL6b"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5258032961549475550gmail-hJDwNd-AhqUyc-uQSCkd m_-5258032961549475550gmail-purZT-AhqUyc-II5mzb m_-5258032961549475550gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5258032961549475550gmail-OjCsFc m_-5258032961549475550gmail-dmUFtb m_-5258032961549475550gmail-wHaque m_-5258032961549475550gmail-g5GTcb"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div id="m_-5258032961549475550gmail-h.z32qo47bzyfe" style="margin-bottom:0px"></div><h1 id="m_-5258032961549475550gmail-h.z32qo47bzyfe_l" dir="ltr" class="m_-5258032961549475550gmail-duRjpb m_-5258032961549475550gmail-CDt4Ke" style="line-height:1.2;margin:0px 0pt;padding-top:0px;padding-bottom:0px;font-size:20pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;color:rgb(0,61,165);outline:none"><span style="color:rgb(0,61,165);vertical-align:baseline;font-size:17pt">Update your Duo Mobile app to version 4.85.0 or higher before March 16, 2026 to ensure uninterrupted access to UCR applications protected by multi-factor authentication.</span></h1></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5258032961549475550gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5258032961549475550gmail-fHaL6b"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5258032961549475550gmail-hJDwNd-AhqUyc-uQSCkd m_-5258032961549475550gmail-purZT-AhqUyc-II5mzb m_-5258032961549475550gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5258032961549475550gmail-OjCsFc m_-5258032961549475550gmail-dmUFtb m_-5258032961549475550gmail-wHaque m_-5258032961549475550gmail-g5GTcb"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="line-height:1.656;margin:0px 0pt 0pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Dear Highlander,</span></p><br><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Starting March 16, 2026, UCR’s multi-factor authentication provider, Duo, will no longer support mobile app versions older than 4.85.0. You are receiving this message because you may be using a version of the Duo Mobile app that is affected by this change.</span></p><br><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">To ensure uninterrupted access to UCR applications protected by multi-factor authentication, </span><span style="color:rgb(0,0,0);font-family:Arial;font-weight:700">you must update your Duo Mobile app to version 4.85.0 or higher before March 16</span><span style="color:rgb(0,0,0)">. Please note that you will also receive an update notice in your Duo Mobile app prompting you to upgrade to a supported version of the app.</span></p><div id="m_-5258032961549475550gmail-h.5dsd988366dl"></div><h2 id="m_-5258032961549475550gmail-h.5dsd988366dl_l" dir="ltr" class="m_-5258032961549475550gmail-JYVBee m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span style="color:rgb(0,61,165)">What This Means for You</span></h2><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">If your Duo Mobile app is not updated to version 4.85.0 or higher before March 16:</span></p><br><ul style="list-style-type:square;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">You will not be able to log in to UCR applications protected by single sign-on, as you will no longer receive Duo Push or verified Duo Push multi-factor authentication requests.</span></p></li><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">You will still be able to launch the Duo Mobile app and generate passcodes, but they will not guarantee a successful login attempt due to the outdated mobile app.</span></p></li></ul><div id="m_-5258032961549475550gmail-h.n9nh806e07x4"></div><h2 id="m_-5258032961549475550gmail-h.n9nh806e07x4_l" dir="ltr" class="m_-5258032961549475550gmail-JYVBee m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span style="color:rgb(0,61,165)">What You Need to Do</span></h2><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">There is no action needed if you have already updated your Duo Mobile app to version 4.85.0 or higher.</span></p><br><ul style="list-style-type:square;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0);font-family:Arial;font-weight:700">For supported mobile operating systems (iOS 17 and later & Android 12 and later):</span><span style="color:rgb(0,0,0)"> Please update your Duo Mobile app to version 4.85.0 or higher.</span></p></li><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0);font-family:Arial;font-weight:700">For unsupported mobile OS versions:</span><span style="color:rgb(0,0,0)"> You will not be able to update Duo Mobile to the latest required version. However, you may</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012280" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">register other Duo devices</span></a><span style="color:rgb(0,0,0)">, such as</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012281" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">Duo Desktop</span></a><span style="color:rgb(0,0,0)"> and</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012279" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">biometrics</span></a><span style="color:rgb(0,0,0)">.</span></p></li></ul><br><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 0pt 15pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">If your device cannot support the latest required version of the Duo Mobile app and you are not able to upgrade your device, you may request a hardware security token (passcode-generating device) from Information Technology Solutions (ITS).</span></p><div id="m_-5258032961549475550gmail-h.tqq5ee2h8p4"></div><h3 id="m_-5258032961549475550gmail-h.tqq5ee2h8p4_l" dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:2.38464;margin:16pt 0pt 4pt;padding:0pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:14pt;color:rgb(0,61,165);outline:none"><span style="color:rgb(0,61,165)">Hardware Security Token Request Process</span></h3><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">If you would like to request a security token from ITS, please take the following steps:</span></p><br><ol style="list-style-type:decimal;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:0px 0px 0px 23pt;padding-bottom:0px;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0);font-family:Arial;font-style:italic;font-weight:700">(For UCR employees only)</span><span style="color:rgb(0,0,0);font-family:Arial;font-weight:700"> Obtain Supervisor Approval: </span><span style="color:rgb(0,0,0)">Secure a written approval from your supervisor using the</span><a href="https://goto.ucr.edu/hardware-token-approval" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">Hardware TOTP Security Token Supervisor Approval Form</span></a><span style="color:rgb(0,0,0)">. </span></p></li></ol><br><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 0pt 30pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0);font-family:Arial;font-style:italic;font-weight:700">Note: </span><span style="color:rgb(0,0,0);font-style:italic">Students do not need to fill out and submit the Hardware TOTP Security Token Supervisor Approval Form.</span></p><br><ol start="2" style="list-style-type:decimal;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:0px 0px 0px 23pt;padding-bottom:0px;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Submit a Request Ticket:</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">Submit a ticket</span></a><span style="color:rgb(0,0,0)"> to request a hardware security token. Note that UCR employees must secure their supervisor’s written approval first before submitting a ticket.</span></p><ul style="list-style-type:square;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">In the Short Description field, indicate “TOTP hardware security token request.” </span></p></li><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">In the Description field, indicate the reason for the request.</span></p></li><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Before submitting the ticket, employees must add the Hardware TOTP Security Token Supervisor Approval Form they filled out as an attachment.</span></p></li><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">Submit the form and wait for a BearHelp technician to get in touch with you to process your request.</span></p></li></ul></li></ol><br><ol start="3" style="list-style-type:decimal;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="m_-5258032961549475550gmail-TYR86d" style="margin:0px 0px 0px 23pt;padding-bottom:0px;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Claim Your Hardware Token: </span><span style="color:rgb(0,0,0)">Visit the</span><a href="https://campusmap.ucr.edu/?id=2106#!ct/71247,71297,71304,71305?m/905411?s/" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">Computing & Communication Center</span></a><span style="color:rgb(0,0,0)"> (open Monday through Friday, 8:00 am to 5:00 pm) to receive your hardware token. This will be linked to your user account and pre-registered with Duo, UCR’s MFA provider. </span></p></li></ol><br><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0);font-family:Arial;font-weight:700">When no longer in use, it is important that you return the hardware security token to ITS.</span><span style="color:rgb(0,0,0)"> To learn more about using hardware security tokens for MFA, please</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012205" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(0,0,0)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">read the IT knowledge article</span></a><span style="color:rgb(0,0,0)">.</span></p><br><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(0,0,0)">If you have questions or concerns related to the Duo Mobile app upgrade, </span><span style="color:rgb(31,31,31)">please</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(31,31,31)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">submit a ticket</span></a><span style="color:rgb(31,31,31)"> or call the IT Help Desk at (951) 827-4848 Monday to Friday, from 8 AM to 5 PM.</span></p><br><br><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">Sincerely,</span></p><br><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">Sureyya Tuncel</span></p><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-style:italic">Manager, Identity and Access Management</span></p></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5258032961549475550gmail-yaqOZd" style="background-color:rgb(249,249,249);padding-bottom:0px;padding-top:0px;background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5258032961549475550gmail-fHaL6b"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5258032961549475550gmail-hJDwNd-AhqUyc-uQSCkd m_-5258032961549475550gmail-purZT-AhqUyc-II5mzb m_-5258032961549475550gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5258032961549475550gmail-OjCsFc m_-5258032961549475550gmail-dmUFtb m_-5258032961549475550gmail-wHaque m_-5258032961549475550gmail-g5GTcb"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table width="100%" cellspacing="0" cellpadding="0" border="0" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" style="line-height:8.5px;font-size:8.5px"> </td></tr><tr><td width="100%" style="background-color:rgb(217,217,217);line-height:2px;font-size:2px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="m_-5258032961549475550gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px" class="m_-5258032961549475550gmail-fHaL6b"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="m_-5258032961549475550gmail-hJDwNd-AhqUyc-uQSCkd m_-5258032961549475550gmail-purZT-AhqUyc-II5mzb m_-5258032961549475550gmail-pSzOP-AhqUyc-qWD73c"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="m_-5258032961549475550gmail-OjCsFc m_-5258032961549475550gmail-dmUFtb m_-5258032961549475550gmail-wHaque m_-5258032961549475550gmail-g5GTcb"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">Information Technology Solutions</span></p><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">Computing & Communications Building</span></p><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">900 University Ave.</span></p><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">Riverside, CA 92521</span></p><p dir="ltr" class="m_-5258032961549475550gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">951-827-4848 | </span><a href="https://its.ucr.edu/" style="color:inherit;text-decoration:none" target="_blank"><span style="font-variant:normal;text-decoration:underline;color:rgb(0,61,165)">its.ucr.edu</span></a><span style="font-variant:normal"> </span></p></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div></div></div></div>
</div></blockquote></div>