[Campus Notice] Your Org is Scheduled to Migrate to Zoom Phone Soon

[UCR Information Technology Solutions]

Dear Campus Leader,

This message is to inform you that your unit’s telephony service is
scheduled to migrate to Zoom Phone within the next *45 days*.

As part of the Digital Transformation <https://its.ucr.edu/projects>
initiative,
ITS has invested in a unified, modern telephony platform, Zoom Phone
Services <https://its.ucr.edu/zoom-phone-services>, to replace outdated and
soon-to-be unsupported technology.  This new, reliable, and flexible phone
service will keep UCR connected and allow everyone to communicate more
effectively and efficiently.

The first two pilot runs for this service were completed on January 26 and
March 23, 2023, respectively. Over 600 campus phone users participated and
the pilot generated positive feedback. Pilot testers reported increased
reliability and overall better call quality.

As of this writing, over 1,700 campus phone users are using Zoom Phone
Services, including seven campus organizations that were successfully
migrated to Zoom Phone Services as part of Group 3.

How to prepare for your transition to Zoom Phone:


   -

   ITS will reach out to your department’s Transactor within the next day
   or two to validate staff and/or faculty campus phone assignments and
   numbers. Please encourage your Transactor to confirm this information on or
   before the deadline provided in the request.
   -

   The Transactor will receive a follow-up communication confirming the
   phone service migration “Go Live” date.
   -

   Campus users will receive step-by-step guidance on Zoom Phone
   configuration, desktop and mobile app usage, and active call management via
   a training session (schedule to be announced).
   -

   Live support will be available to your team during the migration to
   ensure a smooth transition.

To learn more about Zoom Phone Services, including frequently asked
questions, please visit the Zoom Phone Services webpage
<https://its.ucr.edu/zoom-phone-services>. If you have questions or
concerns, you may reach the Zoom Phone Project Team via email at
zoomphonepilot at ucr.edu.
[image: Zoom Phone Infographic.png]



Thank you,


The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>
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