[Campus Notice] Zoom Phone is Here!

[UCR Information Technology Solutions]

Dear Campus Phone User,


We are pleased to announce that your unit has successfully migrated to Zoom
Phone Services today, July 13, 2023. This upgrade replaced existing
telephony hardware with a unified, modern telephony platform.

What You Need to Know

   -

   All calling activities (inbound and outbound) now occur through the new
   Zoom Phone icon in the Zoom Meeting application.
   -

   You may experience intermittent call issues for a few minutes during the
   transition period. This is normal as the numbers are being ported from
   one carrier to another.
   -

   As Zoom Phone Services is now activated, your current desk phone is
   inoperable.
   -

   To make sure you’re prepared to get the most out of Zoom Phone Services,
   training was offered on July 11, 2023. If you were unable to attend the
   live training session, please complete the recorded training
   <https://www.youtube.com/watch?v=IcK3nYWeBng> and watch this brief video
   introduction <https://support.zoom.us/hc/en-us/articles/360028936531> to
   Zoom Phone Services.
   -

   Frequently asked questions (FAQs) are answered on the Zoom Phone
   Services webpage <https://its.ucr.edu/zoom-phone-services#Zoom-FAQ>.
   -

   As part of our commitment to sustainability, the ITS Telecom/Network
   team will contact each Department and arrange to pick up existing
handsets. Please
   note that desk phones will not be replaced. Users are strongly
   encouraged to evaluate the Zoom Phone desktop and mobile applications for
   their phone needs. If a physical phone is required, a Telecom work order
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88>
   must be submitted. Please read the Zoom Phone FAQs
   <https://its.ucr.edu/zoom-phone-services#Zoom-FAQ> for more details.
   -

   Headsets will be offered by each department on a case-by-case basis. If
   needed, please speak to your unit administrator about purchasing a
compatible
   headset <https://its.ucr.edu/headset-standards> (Note: Any headset that
   is currently being used for Zoom video conferencing will work for Zoom
   Phone—no changes are needed).
   -

   Your voicemail greeting, voicemail messages, and speed dials were not
   transferred from your current phone to your new Zoom Phone account.
   Please refer to the recorded training
   <https://youtu.be/IcK3nYWeBng?t=686> for instructions on how to set up
   your new voicemail.

To access training resources and to learn more about Zoom Phone Services,
including frequently asked questions, please visit the Zoom Phone Services
webpage <https://its.ucr.edu/zoom-phone-services>.

If you have questions or concerns, you may reach the Zoom Phone Project
Team via email at zoomphonepilot at ucr.edu. You may also dial in at (951)
827-9984 on Thursday, Friday, and Monday (July 13, 14, and 17) from 9:00 AM
to 5:00 PM to receive live support during Office Hours.


We look forward to hearing your experience with Zoom Phone Services!

[image: Zoom Phone Infographic.png]

Thank you,


The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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