[Campus Notice] Prepare for Your Move to Zoom Phone! Training Session on August 22, 2023

[UCR Information Technology Solutions]

Dear Campus Phone User,

Your telephony service will upgrade to Zoom Phone Services on August 24,
2023! Please carefully review the following details to ensure a seamless
transition experience.

What You Need to Know

Training

   -

   You are invited to attend the Zoom Phone training session on August 22,
   2023, from 2:30-3:30 PM (PDT). Please register now
   <https://ucr.zoom.us/webinar/register/WN_u5TrCHcoT9GAg3gCNg_gdg> to add
   the webinar to your calendar. Note that some users have been automatically
   registered for the Zoom Phone training.
   -

   If you are unable to join the training on August 22nd, the recorded
   training will be available in the Zoom Phone Services webpage
   <https://its.ucr.edu/zoom-phone-services>.
   -

   Watch this two-minute video
   <https://support.zoom.us/hc/en-us/articles/360028936531> for a brief
   introduction to Zoom Phone Services.

User Experience During Deployment

   -

   Upon activation, you will start using UCR’s unified, modern telephony
   platform, Zoom Phone Services <https://its.ucr.edu/zoom-phone-services>,
   which will replace your existing telephony hardware. You may experience
   intermittent call issues for a few minutes during the transition period.
   This is normal as the numbers are being ported from one carrier to
   another.
   -

   Once activation is complete, all calling activities (inbound and
   outbound) will be routed through a new phone icon in the Zoom Meeting
   application, visible to users beginning August 18th.
   -

   Your current desk phone will be inoperable upon activation of Zoom Phone
   Services on August 24th at 8:30 AM (PDT).
   -

   Your voicemail greeting, voicemail messages, and speed dials will not be
   transferred from your current phone to your new Zoom Phone account.
   During training, instructions on how to set up your new voicemail will be
   provided.
   -

   Since voicemail messages will not transfer to your new Zoom Phone,
   please make sure to listen to all unread voicemails and manually document
   any information needed prior to the cutover date.

Equipment

   -

   As part of our commitment to sustainability, the ITS Telecom/Network
   team will contact each Department and arrange to pick up existing
handsets. Please
   note that desk phones will not be replaced. Users are strongly
   encouraged to evaluate the Zoom Phone desktop and mobile applications for
   their phone needs. If a physical phone is required, a Telecom work order
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88>
   must be submitted. Please read the Zoom Phone FAQs
   <https://its.ucr.edu/zoom-phone-services#Zoom-FAQ> for more details.
   -

   Headsets will be offered on a case-by-case basis. If needed, please
   speak to your unit administrator about purchasing a compatible headset
   <https://its.ucr.edu/headset-standards> (Note: Any headset that is
   currently being used for Zoom video conferencing will work for Zoom
   Phone—no changes are needed).

To learn more about Zoom Phone Services, including frequently asked
questions, please visit the Zoom Phone Services webpage
<https://its.ucr.edu/zoom-phone-services>. If you have questions and
concerns, you may reach the Zoom Phone Project Team via email at
zoomphonepilot at ucr.edu.


Thank you,


The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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