[Campus Notice] Prepare for Your Move to Zoom Phone! Training Session on August 22, 2023

Wed Aug 16 14:40:15 PDT 2023

Dear Campus Phone User,

On August 15, 2023, some users received an auto-generated registration for
the Zoom Phone Services training session happening on August 22, 2023,
from 2:30-3:30
PM (PDT).

See example below:

[image: Zoom Phone training registration.PNG]

If you received this notification sent from Joe Trietsch, please be advised
that it is an official and legitimate Zoom Phone registration. You are
highly encouraged to attend the session in preparation for your migration
to Zoom Phone Services on August 24, 2023.

If you were not automatically registered for the training, please register
now <https://ucr.zoom.us/webinar/register/WN_u5TrCHcoT9GAg3gCNg_gdg> to add
the webinar to your calendar. The Zoom Phone training session will be
recorded. If you are unable to join the training on August 22nd, you may
access the recording in the Zoom Phone Services webpage
<https://its.ucr.edu/zoom-phone-services>.

For questions or concerns, please reach out to the Zoom Phone Project Team
via email at zoomphonepilot at ucr.edu.

Thank you,

The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>

On Tue, Aug 15, 2023 at 5:46 PM UCR Information Technology Solutions <
its at ucr.edu> wrote:

> Dear Campus Phone User,
>
> Your telephony service will upgrade to Zoom Phone Services on August 24,
> 2023! Please carefully review the following details to ensure a seamless
> transition experience.
>
> What You Need to Know
>
> Training
>
>    -
>
>    You are invited to attend the Zoom Phone training session on August
>    22, 2023, from 2:30-3:30 PM (PDT). Please register now
>    <https://ucr.zoom.us/webinar/register/WN_u5TrCHcoT9GAg3gCNg_gdg> to
>    add the webinar to your calendar. Note that some users have been
>    automatically registered for the Zoom Phone training.
>    -
>
>    If you are unable to join the training on August 22nd, the recorded
>    training will be available in the Zoom Phone Services webpage
>    <https://its.ucr.edu/zoom-phone-services>.
>    -
>
>    Watch this two-minute video
>    <https://support.zoom.us/hc/en-us/articles/360028936531> for a brief
>    introduction to Zoom Phone Services.
>
> User Experience During Deployment
>
>    -
>
>    Upon activation, you will start using UCR’s unified, modern telephony
>    platform, Zoom Phone Services <https://its.ucr.edu/zoom-phone-services>,
>    which will replace your existing telephony hardware. You may
>    experience intermittent call issues for a few minutes during the transition
>    period. This is normal as the numbers are being ported from one
>    carrier to another.
>    -
>
>    Once activation is complete, all calling activities (inbound and
>    outbound) will be routed through a new phone icon in the Zoom Meeting
>    application, visible to users beginning August 18th.
>    -
>
>    Your current desk phone will be inoperable upon activation of Zoom
>    Phone Services on August 24th at 8:30 AM (PDT).
>    -
>
>    Your voicemail greeting, voicemail messages, and speed dials will not
>    be transferred from your current phone to your new Zoom Phone account.
>    During training, instructions on how to set up your new voicemail will be
>    provided.
>    -
>
>    Since voicemail messages will not transfer to your new Zoom Phone,
>    please make sure to listen to all unread voicemails and manually
>    document any information needed prior to the cutover date.
>
> Equipment
>
>    -
>
>    As part of our commitment to sustainability, the ITS Telecom/Network
>    team will contact each Department and arrange to pick up existing handsets. Please
>    note that desk phones will not be replaced. Users are strongly
>    encouraged to evaluate the Zoom Phone desktop and mobile applications for
>    their phone needs. If a physical phone is required, a Telecom work
>    order
>    <https://ucrsupport.service-now.com/ucr_portal/?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88>
>    must be submitted. Please read the Zoom Phone FAQs
>    <https://its.ucr.edu/zoom-phone-services#Zoom-FAQ> for more details.
>    -
>
>    Headsets will be offered on a case-by-case basis. If needed, please
>    speak to your unit administrator about purchasing a compatible headset
>    <https://its.ucr.edu/headset-standards> (Note: Any headset that is
>    currently being used for Zoom video conferencing will work for Zoom
>    Phone—no changes are needed).
>
> To learn more about Zoom Phone Services, including frequently asked
> questions, please visit the Zoom Phone Services webpage
> <https://its.ucr.edu/zoom-phone-services>. If you have questions and
> concerns, you may reach the Zoom Phone Project Team via email at
> zoomphonepilot at ucr.edu.
>
>
> Thank you,
>
>
> The Zoom Phone Project Team
>
> Information Technology Solutions
>
> University of California, Riverside
>
> ITS.UCR.EDU <https://its.ucr.edu/>
>
>
>
>
>
> *Please Note: This email account is not monitored by ITS staff. If you
> require technical support, please take one of the following actions:*
>
>    - Visit the ITS website at its.ucr.edu to find self-help articles,
>    submit and track support tickets, request IT services, and more.
>    - For live support, you can contact the BearHelp helpdesk during
>    normal business hours (M-F, 8am-5pm) at 951-827-4848
>
>
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