[Campus Notice] Deployment Confirmation: Zoom Phone Migration Will Occur on August 24, 2023

[UCR Information Technology Solutions]

Dear Campus Transactor,

Thank you for validating your department’s phone number assignments as
requested. ITS is excited to notify you that your department’s migration to
Zoom Phone Services is set for August 24, 2023.

Upon activation, your department will start using Zoom Phone Services
<https://its.ucr.edu/zoom-phone-services>, the unified, modern telephony
platform that will replace UCR’s existing telephony hardware. This new,
reliable, and flexible phone service will keep UCR connected and allow
everyone to communicate more effectively and efficiently.

What You Need to Know

   -

   Activation of your department’s Zoom Phone service is scheduled to take
   place on August 24, 2023 between 8:30-9:30 AM PDT. During this time,
   your department should not experience phone service disruption.
   -

   Once activation is complete, all calling activities (inbound and
   outbound) will be routed through a new phone icon in the Zoom Meeting
   desktop and mobile application.
   -

   Campus users’ current desk phones will be inoperable upon activation of
   Zoom Phone Services.
   -

   Your voicemail greeting, voicemail messages, and speed dials will not
   transfer from your current phone to your new Zoom Phone account. ITS
   will provide additional guidance to campus users ahead of the migration on
   how to set up their new Zoom Phone voicemail.
   -

   ITS will also send a separate email communication to all affected campus
   users to inform them about their migration to Zoom Phone and what they need
   to know and do prior to cutover. This will include an invitation to attend
   the Zoom Phone training session on August 22, 2023 (Register here
   <https://ucr.zoom.us/webinar/register/WN_u5TrCHcoT9GAg3gCNg_gdg> to add
   the webinar to your calendar).


   -

   Please watch this two-minute video
   <https://support.zoom.us/hc/en-us/articles/360028936531> for a brief
   introduction to Zoom Phone Services.


Thank you,


The Zoom Phone Project Team

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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