[Campus Notice] VPN Required to Access HRDW from Off Campus Beginning April 22, 2022

[UCR Information Technology Solutions]

Dear UCR Community,

Please be advised of an upcoming access change to the Human Resources /
Academic Personnel Data Warehouse (HRDW) application.


*As of April 22, 2022, users must be connected to UCR’s Virtual Private
Network (VPN)
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=8c400b281b004dd0453e7592cd4bcbb2>
in
order to access HRDW versions one (HRDW pre-UCPath) and two (HRDW
post-UCPath).  *
This critical update is needed to protect sensitive user data and comply
with UCOP security standards <https://policy.ucop.edu/doc/7000543/BFB-IS-3>.


*There should be no change to your user experience when working on campus
if you are connected to the main campus network. When working off campus,
however, you must first connect to the VPN in order to access HRDW*. Please
note that HRDW will *not *prompt you to connect to the VPN, you will simply
be unable to access the application if not connected to the VPN.

Learn how to connect to UCR’s GlobalProtect VPN in this Knowledge Base
article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=8c400b281b004dd0453e7592cd4bcbb2>,
or search the IT service portal using the keyword “VPN” at ITHELP.UCR.EDU
<https://ithelp.ucr.edu/>. If you experience any technical problems while
attempting to install the VPN, please submit a support ticket in the IT
service portal <https://ithelp.ucr.edu/>.

If you have any questions or concerns about this change, please contact Disha
Kibria <disha.kibria at ucr.edu>, Associate Director of HR/PO Systems.

In IT Together,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>


*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Submit a support ticket
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b>
   if you need to report an IT problem
   - Submit a request
   <https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an
   IT project, service, or service enhancement
   - Browse the ITS Knowledge Base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b>
   for self-help articles
   - Browse and download course software
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0>
   from the Student Software Catalog
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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