<div dir="ltr">Dear UCR Community, <br><br><div>Please be advised of an upcoming access change to the Human Resources / Academic Personnel Data Warehouse (HRDW) application. <br><br></div><div><b>As of April 22, 2022, users must be connected to UCR’s <a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=8c400b281b004dd0453e7592cd4bcbb2" target="_blank">Virtual Private Network (VPN)</a> in order to access HRDW versions one (HRDW pre-UCPath) and two (HRDW post-UCPath). <br></b><br></div><div>This critical update is needed to protect sensitive user data and comply with <a href="https://policy.ucop.edu/doc/7000543/BFB-IS-3" target="_blank">UCOP security standards</a>. <br><br></div><div><b>There should be no change to your user experience when working on campus if you are connected to the main campus network. When working off campus, however, you must first connect to the VPN in order to access HRDW</b>. Please note that HRDW will <i>not </i>prompt you to connect to the VPN, you will simply be unable to access the application if not connected to the VPN. <br><br></div><div>Learn how to connect to UCR’s GlobalProtect VPN in <a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=8c400b281b004dd0453e7592cd4bcbb2" target="_blank">this Knowledge Base article</a>, or search the IT service portal using the keyword “VPN” at <a href="https://ithelp.ucr.edu/" target="_blank">ITHELP.UCR.EDU</a>. If you experience any technical problems while attempting to install the VPN, please submit a support ticket in the <a href="https://ithelp.ucr.edu/" target="_blank">IT service portal</a>. <br><br></div><div>If you have any questions or concerns about this change, please contact <a href="mailto:disha.kibria@ucr.edu" target="_blank">Disha Kibria</a>, Associate Director of HR/PO Systems.<br><br></div><div>In IT Together,</div><div><br></div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">Information
Technology Solutions</span></p>
<p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">University of
California, Riverside</span></p>
<p class="MsoNormal" style="line-height:106%"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">ITS.UCR.EDU</span></a></p>
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT
problem </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or
service enhancement </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help
articles </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student
Software Catalog </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>