[Campus Notice] Retirement of Basic Authentication to Office 365 Services

Tue Mar 29 12:44:34 PDT 2022

Dear User,

Previously a notice was sent informing you of a change to Office 365
requiring modern authentication. While the guidance contained in the
original message is applicable to most of the UC Riverside community, it is
not applicable to emeriti and retirees. We apologize for any confusion and
would like to provide updated guidance for clarity.

*Please be advised that after April 30, 2022, you will no longer be able to
log into Office 365 using basic authentication*.

*What is basic authentication?*

This means that you may have applications and/or mobile devices that rely
only on username and password to connect to Office 365 services.

*Why is this change taking place?*

As the name implies, basic authentication is basic and, therefore, not
secure enough to meet UCR’s information security standards. As a result,
UCR is mandated by the UC Office of the President to disable basic
authentication.

*How will my user experience change?*

EMERITI & RETIREES

ALL OTHER UCR USERS

Emeriti and retirees will still be able to access their email via a web
browser by visiting https://outlook.com/ucr.edu. Email access via web
browser will not change and is the recommended way to access O365
email. Emeriti and retirees are *not* required to authenticate via UCR DUO.

After April 30, 2022, you must connect using a modern two-step
authentication method that requires the use of your username, password, and
secondary authentication via UCR DUO
<https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=a4d8eb331b4df05063c62fc02a4bcb2c>
.

After April 30, 2022, anyone using a version of Outlook that is older than
Outlook 2016 will need to update the Outlook email client to a newer
version in order to continue accessing email via the client. Similarly,
anyone trying to access email on their computer or phone via an outdated
connection (i.e., IMAP, POP, or SMTP) will need to remove their email
account and then re-add it using a modern connection. Email access via web
browser will not change and is the recommended way to access O365 email.

*Where can I find additional guidance?*

Below are some helpful resources:

   - Access your O365 email account from the web at
   https://outlook.com/ucr.edu
   - Get the Outlook app for your phone from the Apple App Store
   <https://apps.apple.com/us/app/microsoft-outlook/id951937596> or Google
   Play Store
   <https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US&gl=US>
   - Learn how to set up your O365 email on an iPhone
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=a012688e1b74685063c62fc02a4bcb4a>
   - Learn how to set up your O365 email on an Android device
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=dafd98c61b34685063c62fc02a4bcb80>

   - Learn how to remove and re-add an Office 365 email account to an iOS
   device using a modern connection
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=b23514351b0b6010453e7592cd4bcb87>

If you need additional support, please browse the IT Knowledge Base or
submit a support ticket at ithelp.ucr.edu.

Thank you for your understanding and attention to this matter.

In IT Together,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>

*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Submit a support ticket
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b>
   if you need to report an IT problem
   - Submit a request
   <https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an
   IT project, service, or service enhancement
   - Browse the ITS Knowledge Base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b>
   for self-help articles
   - Browse and download course software
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0>
   from the Student Software Catalog
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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