<div dir="ltr"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">Dear User, </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">Previously a
notice was sent informing you of a change to Office 365 requiring modern
authentication. While the guidance contained in the original message is
applicable to most of the UC Riverside community, it is not applicable to
emeriti and retirees. We apologize for any confusion and would like to provide
updated guidance for clarity. </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-size:12pt;color:rgb(204,0,0)">Please
be advised that after April 30, 2022, you will no longer be able to log into
Office 365 using basic authentication</span></b><span style="font-size:12pt;color:rgb(204,0,0)">.</span><span style="font-size:12pt"></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt"> </span></i><span style="font-size:12pt"></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt">What is basic
authentication?</span></i><span style="font-size:12pt"></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">This means that
you may have applications and/or mobile devices that rely only on username and
password to connect to Office 365 services. </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt"> </span></i><span style="font-size:12pt"></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt">Why is this
change taking place?</span></i><span style="font-size:12pt"></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">As the name
implies, basic authentication is basic and, therefore, not secure enough to
meet UCR’s information security standards. As a result, UCR is mandated by the
UC Office of the President to disable basic authentication. </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt"> </span></i><span style="font-size:12pt"></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:12pt">How will my user
experience change?</span></i></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<table border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none">
<tbody><tr>
<td width="312" valign="top" style="width:233.75pt;border:1pt solid windowtext;padding:0in 5.4pt">
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">EMERITI & RETIREES</span></p>
</td>
<td width="312" valign="top" style="width:233.75pt;border-top:1pt solid windowtext;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:none;padding:0in 5.4pt">
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">ALL OTHER UCR USERS</span></p>
</td>
</tr>
<tr>
<td width="312" valign="top" style="width:233.75pt;border-right:1pt solid windowtext;border-bottom:1pt solid windowtext;border-left:1pt solid windowtext;border-top:none;padding:0in 5.4pt">
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-size:12pt"> </span></b><span style="font-size:12pt"></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">Emeriti and retirees
will still be able to access their email via a web browser by visiting </span><span style="font-size:12pt"><a href="https://outlook.com/ucr.edu" style="color:blue" target="_blank">https://outlook.com/ucr.edu</a>. Email access via web
browser will not change and is the recommended way to access O365 email. Emeriti
and retirees are <i><u>not</u></i>
required to authenticate via UCR DUO.</span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
</td>
<td width="312" valign="top" style="width:233.75pt;border-top:none;border-left:none;border-bottom:1pt solid windowtext;border-right:1pt solid windowtext;padding:0in 5.4pt">
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">After April 30,
2022, you must connect using a modern two-step authentication method that
requires the use of your username, password, and secondary authentication
via <a href="https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=a4d8eb331b4df05063c62fc02a4bcb2c" style="color:blue" target="_blank">UCR DUO</a>.</span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
</td>
</tr>
</tbody></table>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">After April 30,
2022, anyone using a version of Outlook that is older than Outlook 2016 will
need to update the Outlook email client to a newer version in order to continue
accessing email via the client. Similarly, anyone trying to access email on
their computer or phone via an outdated connection (i.e., IMAP, POP, or SMTP)
will need to remove their email account and then re-add it using a modern
connection. Email access via web browser will not change and is the recommended
way to access O365 email.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"><br></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><i style="font-size:14.6667px"><span style="font-size:12pt">Where can I find additional guidance?</span></i><span style="font-size:12pt"><br></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">Below are some
helpful resources: </span></p>
<ul style="margin-top:0in;margin-bottom:0in" type="disc">
<li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:105%">Access your
O365 email account from the web at <a href="https://outlook.com/ucr.edu" style="color:blue" target="_blank"><span style="color:rgb(5,99,193)">https://outlook.com/ucr.edu</span></a></span></li>
<li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:105%">Get the
Outlook app for your phone from the <a href="https://apps.apple.com/us/app/microsoft-outlook/id951937596" style="color:blue" target="_blank"><span style="color:rgb(5,99,193)">Apple App Store</span></a> or <a href="https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US&gl=US" style="color:blue" target="_blank"><span style="color:rgb(5,99,193)">Google Play Store</span></a></span></li>
<li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:105%"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=a012688e1b74685063c62fc02a4bcb4a" style="color:blue" target="_blank"><span style="color:rgb(5,99,193)">Learn how to set up your O365 email on an iPhone</span></a>
</span></li>
<li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:105%"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=dafd98c61b34685063c62fc02a4bcb80" style="color:blue" target="_blank"><span style="color:rgb(5,99,193)">Learn how to set up your O365 email on an Android
device</span></a> </span></li>
<li class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:105%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;line-height:105%"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=b23514351b0b6010453e7592cd4bcb87" style="color:blue" target="_blank"><span style="color:rgb(5,99,193)">Learn how to remove and re-add an Office 365 email
account to an iOS device using a modern connection</span></a> </span></li>
</ul>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">If you need
additional support, please browse the IT Knowledge Base or submit a support
ticket at <a href="http://ithelp.ucr.edu" target="_blank">ithelp.ucr.edu</a>. </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">Thank you for
your understanding and attention to this matter. </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt">In IT
Together, </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><br></p><div dir="ltr" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">Information
Technology Solutions</span></p>
<p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">University of
California, Riverside</span></p>
<p class="MsoNormal" style="line-height:106%"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">ITS.UCR.EDU</span></a></p>
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT
problem </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or
service enhancement </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help
articles </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student
Software Catalog </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>