[Campus Notice] Retirement of Skype for Business

[UCR Information Technology Solutions]

Dear User,

Our usage metrics indicate that you use Skype regularly.

*Please be advised that after December 31, 2021, you will no longer be able
to log into Skype for Business, as this service is being retired.* The
recommended replacement tool is Microsoft Teams, which supports chat,
calls, videoconferencing, document sharing, and other collaborative
features.

To begin using Microsoft Teams, visit https://teams.microsoft.com. You can
run Teams via web browser or via application by installing the desktop
client or smartphone application. Additional guidance is available in the IT
Knowledge Base
<https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=ae34d6441b42f8909c0b844fdd4bcb76>
at kb.ucr.edu.

*What will happen to all my Skype for Business data (e.g., contacts,
conversation history, etc.)?*
Your Skype for Business information will be available as follows:


   - Your past conversations, calls, and voicemails can be viewed from your
   Conversation History folder in Outlook
   - Your Skype for Business contacts will be available in Teams under the
   Calls tab
   - Your Skype for Business meetings can be accessed from your Outlook
   calendar or from the Meetings tab in Teams



*What will happen to my Skype for Business meetings?*

You will still be able to join or host any pre-scheduled Skype for Business
meetings, but all new meetings will be scheduled in Teams.  You can also
reschedule any of your Skype for Business meetings as a Teams meeting to
simplify the number of tools you need to use.

*What action do I need to take?*
Begin using Microsoft Teams as your primary tool for chat, meetings, calls,
and other virtual collaboration. Resources available to you include:


   - UCR’s Microsoft Teams Introduction
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=baa534b31ba8f45063c62fc02a4bcbd5>
   - Microsoft’s QuickStart guide <https://aka.ms/qs>
   - Microsoft’s online training <https://support.office.com/teams>
   - Microsoft’s Teams Live Training <https://aka.ms/teamslivetraining>



Thank you for your attention to this upcoming change.

In IT Together,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>


*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Submit a support ticket
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b>
   if you need to report an IT problem
   - Submit a request
   <https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an
   IT project, service, or service enhancement
   - Browse the ITS Knowledge Base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b>
   for self-help articles
   - Browse and download course software
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0>
   from the Student Software Catalog
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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