[Campus Notice] Notice: Upcoming Maintenance to R’Cloud

[UCR Information Technology Solutions]

Dear R’Cloud Users,
Please be advised of upcoming maintenance to the R’Cloud service, taking place from 10:00 PM to 11:59 PM on Friday, October 22, 2021.
During the maintenance window, R’Cloud users should expect to experience service disruption and the inability to access their files stored within the R'Cloud Service including via PC, Web, and Mobile clients. This planned maintenance will only affect the R’Cloud service, no other systems will be impacted.
This planned maintenance is required to update the R’Cloud service to the latest version. The maintenance event date and time were selected to ensure the minimal potential impact on campus operations and events.
To follow the status of this change, please “see the TechAlert<https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/61535d2825bfa90534db342c>”. If you have any questions or concerns about this maintenance event, please contact Charles Forsyth<mailto:forsythc at ucr.edu>, Associate Director of Research Computing.
In IT together,

Information Technology Solutions
University of California, Riverside
its.ucr.edu<https://its.ucr.edu/>

Please Note: This email account is not monitored by ITS staff. If you require technical support, please take one of the following actions:

  *   Submit a support ticket<https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b> if you need to report an IT problem to BearHelp
  *   Submit a request<https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an IT project, service, or service enhancement
  *   Browse the ITS Knowledge Base<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b> for self-help articles
  *   Browse and download course software<https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0> from the Student Software Catalog
  *   For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848


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