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<p class="MsoNormal">Dear R’Cloud Users,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
Please be advised of upcoming maintenance to the R’Cloud service, taking place from
<b>10:00 PM to 11:59 PM</b> on <b>Friday, October 22, 2021</b>.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<b>During the maintenance window, R’Cloud users should expect to experience service disruption and the inability to access their files stored within the R'Cloud Service including via PC, Web, and Mobile clients</b>. This planned maintenance will only affect
the R’Cloud service, no other systems will be impacted.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
This planned maintenance is required to update the R’Cloud service to the latest version. The maintenance event date and time were selected to ensure the minimal potential impact on campus operations and events.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
To follow the status of this change, please <b>“</b><a href="https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/61535d2825bfa90534db342c"><b><span style="color:#1155CC">see the TechAlert</span></b></a><b>”</b>. If you have any questions or
concerns about this maintenance event, please contact <a href="mailto:forsythc@ucr.edu">
<span style="color:#1155CC">Charles Forsyth</span></a>, Associate Director of Research Computing.<o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:#222222">In IT together,<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#222222"> <o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#222222">Information Technology Solutions<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:#222222">University of California, Riverside<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><a href="https://its.ucr.edu/" target="_blank">its.ucr.edu</a><span style="color:#222222"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#CC0000"> </span></b><span style="color:#222222"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#CC0000">Please Note: This email account is not monitored by ITS staff. If you require technical support, please take one of the following actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#222222"> </span></b><span style="color:#222222"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#222222;mso-list:l0 level1 lfo1;background:white">
<span style="color:windowtext"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1">Submit a support ticket</span></a></span><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> if
you need to report an IT problem to BearHelp </span><o:p></o:p></li><li class="MsoNormal" style="color:#222222;mso-list:l0 level1 lfo1;background:white">
<span style="color:windowtext"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1">Submit a request</span></a></span><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> for
an IT project, service, or service enhancement </span><o:p></o:p></li><li class="MsoNormal" style="color:#222222;mso-list:l0 level1 lfo1;background:white">
<span style="color:windowtext"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1">Browse the ITS Knowledge Base</span></a></span><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> for
self-help articles </span><o:p></o:p></li><li class="MsoNormal" style="color:#222222;mso-list:l0 level1 lfo1;background:white">
<span style="color:windowtext"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1">Browse and download
course software</span></a></span><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> from the Student Software Catalog </span><o:p></o:p></li><li class="MsoNormal" style="color:#222222;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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