[IT Notice] Notice: Upcoming Maintenance Affecting Banner and MyAccount Services

[UCR Information Technology Solutions]

Dear CITL Members,
Please be advised of upcoming maintenance to Banner Services, taking place from 6:00 AM on Saturday, January 30, until 11:59 PM on Sunday, January 31, 2021.
During the maintenance window campus users should expect to experience a disruption of Banner and MyAccount services.
Maintenance will disrupt the following Banner components:

*         Advisor Student Profile

*         Banner Admin

*         Banner AppNavigator

*         Banner Document Management

*         Banner Registration

*         Banner Self Service

*         Banner Student Profile

*         DegreeWorks

*         EduNav

*         MyAccount

*         Photo Roster

*         UCR BanApps

*         iGrade
Maintenance will disrupt the following MyAccount functions:

*         "Forgot Password" - Users will be unable to reset their password

*         "I Do Not Have Access to My Phone / Passcodes" - Users will be unable to verify identity using Banner data

*         "Email Passcodes" - Users will be unable to request a list of passcodes be emailed

*         Retrieval of NetID using email information in Banner will be unavailable
This planned maintenance is required to update Banner application modules. The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events.
To follow the status of this change, please see the TechAlert<https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/5ff4f520e978ad053f6968ac>. If you have any questions or concerns about this maintenance event, please contact Teri Eckman<mailto:teri.eckman at ucr.edu>, Executive Director for Student Information Systems.
In IT Together,
Information Technology Solutions
University of California, Riverside
ITS.UCR.EDU<https://its.ucr.edu/>
[UC_Riverside_Horiz_WhtBG_signature]

If you require technical support, please take one of the following actions:
*          Submit a support ticket<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b> if you need to report a problem to BearHelp
*          Submit a request<https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home> for software, hardware, or a service enhancement
*          Browse the ITS Knowledge Base<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b> for self-help articles



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