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<div class="WordSection1">
<p class="MsoNormal">Dear CITL Members, <o:p></o:p></p>
<p class="MsoNormal">Please be advised of upcoming maintenance to <b>Banner Services</b>, taking place from
<b>6:00 AM on</b> <b>Saturday, January 30, until 11:59 PM on Sunday, January 31, 2021.</b>
<o:p></o:p></p>
<p class="MsoNormal"><b>During the maintenance window campus users should expect to experience a disruption of Banner
<i>and</i> MyAccount services. <o:p></o:p></b></p>
<p class="MsoNormal">Maintenance will disrupt the following <u>Banner</u> components:
<o:p></o:p></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Advisor Student Profile<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Banner Admin<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Banner AppNavigator<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Banner Document Management <o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Banner Registration<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Banner Self Service <o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Banner Student Profile <o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>DegreeWorks <o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>EduNav<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>MyAccount <o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Photo Roster <o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>UCR BanApps <o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l2 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>iGrade<o:p></o:p></p>
<p class="MsoNormal">Maintenance will disrupt the following <u>MyAccount</u> functions:
<o:p></o:p></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:48.6pt;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>“Forgot Password” – Users will be unable to reset their password
<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:48.6pt;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>“I Do Not Have Access to My Phone / Passcodes” – Users will be unable to verify identity using Banner data
<o:p></o:p></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:48.6pt;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>“Email Passcodes” – Users will be unable to request a list of passcodes be emailed
<o:p></o:p></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:48.6pt;mso-add-space:auto;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Retrieval of NetID using email information in Banner will be unavailable
<o:p></o:p></p>
<p class="MsoNormal">This planned maintenance is required to update Banner application modules. The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events.<b>
<o:p></o:p></b></p>
<p class="MsoNormal">To follow the status of this change, please <span style="color:#003DA5">
<a href="https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/5ff4f520e978ad053f6968ac"><span style="color:#003DA5">see the TechAlert</span></a></span>. If you have any questions or concerns about this maintenance event, please contact
<span style="color:#003DA5"><a href="mailto:teri.eckman@ucr.edu"><span style="color:#003DA5">Teri Eckman</span></a></span>, Executive Director for Student Information Systems.
<o:p></o:p></p>
<p class="MsoNormal">In IT Together, <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">Information Technology Solutions<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">University of California, Riverside<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<a href="https://its.ucr.edu/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">ITS.UCR.EDU</span></a><span style="font-size:10.0pt;color:#003DA5"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="color:#393B41"><img border="0" width="192" height="59" style="width:2.0in;height:.6145in" id="Picture_x0020_2" src="cid:image003.png@01D6F0AB.14239B40" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="font-size:9.0pt;color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal">
<span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41">If you require technical support, please take one of the following actions:
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:8.0pt;font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5">Submit a support ticket</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41">
if you need to report a problem to BearHelp <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:8.0pt;font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5">Submit a request</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41">
for software, hardware, or a service enhancement <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:8.0pt;font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5">Browse the ITS Knowledge Base</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41">
for self-help articles <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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