[IT Notice] New Phone Service Available to Campus

[UCR Information Technology Solutions]

Dear System Access Administrators,

UCR Information Technology Solutions is pleased to announce a new service offering: Cisco Jabber Soft Phone.

What is it?
Cisco Jabber Soft Phone is a software program that allows users to make telephone calls from their computer workstation using their campus phone number.

What value would it bring to my team?

*         Users can use their computer as their UCR telephone, including the ability to place, receive, and forward calls

*         Users can retain and use their UCR phone number from any location without having a physical desk phone

*         Users no longer need to remember or look up phone numbers; a searchable call directory exists within the client

*         Jabber-to-Jabber functionality supports video calls and screen sharing

*         Users may answer department-level calls; lines may be shared

*         Users can set their availability so others can see whether or not they are available for a call

*         There is end-of-life support for NEC phones, as UCR will be moving away from traditional telephone services and toward soft phone services in the future

How do I learn more about this service and the associated cost?
Please review the Service Delivery Plan, which has been attached to this email for your reference.

I'm interested. How do I invest in this service?
If your unit is ready to invest in Cisco Jabber Soft Phone services, please submit a request through the "Comm Work Order" form<http://comm.ucr.edu/comm/authentication.processLogin?iticket=ST-92513-JQM8bqKAv43C-ptlkfpVQRtnsjE-sys-cas-pl06>. Once you have received your license(s), installation instructions can be found in the Knowledge Base<https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=f627c1201bf160549c0b844fdd4bcb88>.

If you have additional questions about this service, please contact Karen Cunningham<mailto:karen.cunningham at ucr.edu?subject=Cisco%20Jabber%20Soft%20Phone%20Service%20Inquiry>, Associate Director of Network Engineering and Operations.

In IT Together,

Information Technology Solutions
University of California, Riverside
ITS.UCR.EDU<https://its.ucr.edu/>
[UC_Riverside_Horiz_WhtBG_signature]

If you require technical support, please take one of the following actions:
*          Submit a support ticket<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b> if you need to report a problem to BearHelp
*          Submit a request<https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home> for software, hardware, or a service enhancement
*          Browse the ITS Knowledge Base<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b> for self-help articles



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