<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:737479142;
mso-list-type:hybrid;
mso-list-template-ids:-1124826170 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l1
{mso-list-id:1615482647;
mso-list-type:hybrid;
mso-list-template-ids:-979745506 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#393B41">Dear System Access Administrators,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41">UCR Information Technology Solutions is pleased to announce a new service offering:
<b>Cisco Jabber Soft Phone</b>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#393B41">What is it? <o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#393B41">Cisco Jabber Soft Phone is a software program that allows users to make telephone calls from their computer workstation using their campus phone number.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#393B41">What value would it bring to my team?
<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#393B41">Users can use their computer as their UCR telephone, including the ability to place, receive, and forward calls<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#393B41">Users can retain and use their UCR phone number from any location without having a physical desk phone<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#393B41">Users no longer need to remember or look up phone numbers; a searchable call directory exists within the client
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#393B41">Jabber-to-Jabber functionality supports video calls and screen sharing
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#393B41">Users may answer department-level calls; lines may be shared<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#393B41">Users can set their availability so others can see whether or not they are available for a call
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#393B41">There is end-of-life support for NEC phones, as UCR will be moving away from traditional telephone services and toward soft phone services in the future
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#393B41">How do I learn more about this service and the associated cost?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#393B41">Please review the Service Delivery Plan, which has been attached to this email for your reference.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#393B41">I’m interested. How do I invest in this service?
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#393B41">If your unit is ready to invest in Cisco Jabber Soft Phone services, please
</span><span style="color:#003DA5"><a href="http://comm.ucr.edu/comm/authentication.processLogin?iticket=ST-92513-JQM8bqKAv43C-ptlkfpVQRtnsjE-sys-cas-pl06"><span style="color:#003DA5">submit a request through the “Comm Work Order” form</span></a></span><span style="color:#393B41">.
Once you have received your license(s), installation instructions can be found in the
</span><span style="color:#003DA5"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=f627c1201bf160549c0b844fdd4bcb88"><span style="color:#003DA5">Knowledge Base</span></a></span><span style="color:#393B41">.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41">If you have additional questions about this service, please contact
</span><span style="color:#003DA5"><a href="mailto:karen.cunningham@ucr.edu?subject=Cisco%20Jabber%20Soft%20Phone%20Service%20Inquiry"><span style="color:#003DA5">Karen Cunningham</span></a></span><span style="color:#393B41">, Associate Director of Network
Engineering and Operations. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41">In IT Together, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">Information Technology Solutions<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">University of California, Riverside<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://its.ucr.edu/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">ITS.UCR.EDU</span></a><span style="font-size:10.0pt;color:#003DA5"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><img border="0" width="192" height="59" style="width:2.0in;height:.6145in" id="Picture_x0020_2" src="cid:image003.png@01D6EF1B.56AE3060" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41">If you require technical support, please take one of the following actions:
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:8.0pt;font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5">Submit a support ticket</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41">
if you need to report a problem to BearHelp <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:8.0pt;font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5">Submit a request</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41">
for software, hardware, or a service enhancement <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:8.0pt;font-family:Symbol;color:#393B41"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5">Browse the ITS Knowledge Base</span></a><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41">
for self-help articles <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>