[SHS-Announcements] Alert: Windows 11 Upgrade for SDS Users

[Nicole McAndrew]

All, if you are impacted by this upgrade, you will receive a notification
today.

Secured device service (SDS) users
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012086>
who are still on Windows 10 will have their devices automatically upgraded
to Windows 11 on August 4, 2026. This upgrade is crucial as Microsoft no
longer offers support for Windows 10, which means devices running Windows
10 after this date will

not receive critical security updates.

SDS users may have questions about this transition. Here's what to expect:


Important Pre-Upgrade Steps:

   1.

   Backup Your Data: This is the most critical step! While the upgrade
   process is designed to keep your files, it's always best practice to back
   up all your important files and data before any major operating system
   upgrade. Directions on how to back up your data can be found here:
   1.

      Backup to OneDrive
      <https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057>
      2.

      Backup to GoogleDrive


      <https://support.google.com/drive/answer/2424368?sjid=7273954434715746001-NC>
      2.

   Ensure Your Device is Powered On and Connected: Your update is scheduled
   for August 4 at 8pm. On the scheduled day for your device's upgrade, please
   leave it powered on and connected to the internet (either at your office or
   at home).

What to Expect During the Upgrade:

   -

   Timing: The upgrade process will typically kick off around 8 PM. The
   download and installation will take approximately 2-3 hours, followed by a
   reboot that can take 30-90 minutes. During the download and installation,
   your device may restart multiple times.
   -

   Overnight Process: For most users, the upgrade will happen overnight.
   You should be able to login for work the next day with your device running
   Windows 11.
   -

   Possible Issues: Our goal is to make this transition as smooth as
   possible for everyone. For most end users, the upgrade is a non-event,
   however, please be aware that on occasion we do see issues, as mentioned
   below.
   -

      "Bricking": In rare cases, a device might "brick" during the upgrade.
      This means the device will be temporarily unusable. Rest
assured, ITS will
      have loaner devices on hand to assist users in such situations. If you
      experience and issue, please contact BearHelp right away to allow our
      technicians to assist. You can reach BearHelp at 951-827-4848 or
      bearhelp at ucr.edu.
      -

      Peripherals: Older scanners and printers might experience driver
      issues after the upgrade. BearHelp can assist with this as well.
      -

      Applications: You may need to re-sign into some applications after
      the upgrade.
      -

      Storage Issues: Older devices might have issues with storage during
      the upgrade. If you encounter any problems, please contact BearHelp.

After the Upgrade (Welcome to Windows 11!):

   -

   Visual Changes: You'll notice a refreshed look, including a centered
   taskbar and different settings menus.
   -

   Software Compatibility: Check your specialty software to ensure it's
   functioning correctly.
   -

   Support: If you have any questions or encounter issues after the
   upgrade, please contact ITS BearHelp at 951-827-4848.

Why the Upgrade?

   -

   Enhanced Security: Windows 11 offers a more robust security framework,
   built with today's cyber threats in mind. This includes a requirement for a
   Trusted Platform Module (TPM) 2.0 chip for improved security.
   -

   Improved Performance: Experience a smoother and more efficient operating
   system.
   -

   Modern User Experience: Enjoy a refreshed interface with a centered
   taskbar and updated settings, largely visual changes designed for better
   productivity.
   -

   Long-Term Support: Stay compliant with University of California security
   mandates and ensure your device continues to receive necessary updates.

Thank you for your cooperation as we work to enhance our campus's digital
security and efficiency.

*Nikki McAndrew*

*Assistant Director of Administrative Operations, Holistic Health*

*Student Health Services *| *Mental Health Initiatives *| *The Well*

Office: 951-827-5668 | E-mail: nicole.mcandrew at ucr.edu
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