<div dir="ltr"><div><div class="gmail_default" style="font-family:tahoma,sans-serif"><span style="background-color:transparent">All, if you are impacted by this upgrade, you will receive a notification today.</span></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><p dir="ltr" style="font-family:Arial,Helvetica,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012086" target="_blank" style="text-decoration:none"><span style="font-size:13pt;font-family:Roboto,sans-serif;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">Secured device service (SDS) users</span></a><span style="font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);font-variant:normal;vertical-align:baseline;white-space:pre-wrap"> who are still on Windows 10 will have their devices automatically upgraded to Windows 11 on August 4, 2026. This upgrade is crucial as Microsoft no longer offers support for Windows 10, which means devices running Windows 10 after this date will </span></p><p dir="ltr" style="font-family:Arial,Helvetica,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);font-variant:normal;vertical-align:baseline;white-space:pre-wrap">not receive critical security updates.  </span></p><br style="font-family:Arial,Helvetica,sans-serif"><p dir="ltr" style="font-family:Arial,Helvetica,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);font-variant:normal;vertical-align:baseline;white-space:pre-wrap">SDS users may have questions about this transition. Here's what to expect:</span></p><p dir="ltr" style="font-family:Arial,Helvetica,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="font-family:Arial,Helvetica,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap">Important Pre-Upgrade Steps:</span></p><ol style="font-family:Arial,Helvetica,sans-serif;margin-top:0px;margin-bottom:0px"><li dir="ltr" style="margin-left:15px;list-style-type:decimal;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:12pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Backup Your Data:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> This is the most critical step! While the upgrade process is designed to keep your files, it's always best practice to back up all your important files and data before any major operating system upgrade. Directions on how to back up your data can be found here: </span></p></li><ol style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="margin-left:15px;list-style-type:lower-alpha;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057" target="_blank" style="text-decoration:none"><span style="font-size:13pt;background-color:transparent;font-variant:normal;text-decoration:underline;vertical-align:baseline">Backup to OneDrive</span></a></p></li><li dir="ltr" style="margin-left:15px;list-style-type:lower-alpha;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="https://support.google.com/drive/answer/2424368?sjid=7273954434715746001-NC" target="_blank" style="text-decoration:none"><span style="font-size:13pt;background-color:transparent;font-variant:normal;text-decoration:underline;vertical-align:baseline">Backup to GoogleDrive</span><span style="font-size:13pt;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline"><br><br></span></a></p></li></ol><li dir="ltr" style="margin-left:15px;list-style-type:decimal;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Ensure Your Device is Powered On and Connected:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> Your update is scheduled for August 4 at 8pm. On the scheduled day for your device's upgrade, please leave it powered on and connected to the internet (either at your office or at home).</span></p></li></ol><p dir="ltr" style="font-family:Arial,Helvetica,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap">What to Expect During the Upgrade:</span></p><ul style="font-family:Arial,Helvetica,sans-serif;margin-top:0px;margin-bottom:0px"><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:12pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Timing:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> The upgrade process will typically kick off around 8 PM. The download and installation will take approximately 2-3 hours, followed by a reboot that can take 30-90 minutes. During the download and installation, your device may restart multiple times.</span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Overnight Process:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> For most users, the upgrade will happen overnight. You should be able to login for work the next day with your device running Windows 11.</span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Possible Issues: </span><span style="font-size:13pt;font-variant:normal;vertical-align:baseline">Our goal is to make this transition as smooth as possible for everyone. For most end users, the upgrade is a non-event, however, please be aware that on occasion we do see issues, as mentioned below. </span></p></li><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">"Bricking":</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> In rare cases, a device might "brick" during the upgrade. This means the device will be temporarily unusable. Rest assured, ITS will have loaner devices on hand to assist users in such situations. If you experience and issue, please contact BearHelp right away to allow our technicians to assist. You can reach BearHelp at 951-827-4848 or </span><a href="mailto:bearhelp@ucr.edu" target="_blank" style="text-decoration:none"><span style="font-size:13pt;background-color:transparent;font-variant:normal;text-decoration:underline;vertical-align:baseline">bearhelp@ucr.edu</span></a><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline">. </span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Peripherals:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> Older scanners and printers might experience driver issues after the upgrade. BearHelp can assist with this as well. </span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Applications:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> You may need to re-sign into some applications after the upgrade.</span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:18pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Storage Issues:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> Older devices might have issues with storage during the upgrade. If you encounter any problems, please contact BearHelp. </span></p></li></ul></ul><p dir="ltr" style="font-family:Arial,Helvetica,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap">After the Upgrade (Welcome to Windows 11!):</span></p><ul style="font-family:Arial,Helvetica,sans-serif;margin-top:0px;margin-bottom:0px"><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:12pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Visual Changes:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> You'll notice a refreshed look, including a centered taskbar and different settings menus.</span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Software Compatibility:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> Check your specialty software to ensure it's functioning correctly.</span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Support:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> If you have any questions or encounter issues after the upgrade, please contact ITS BearHelp at 951-827-4848.</span></p></li></ul><p dir="ltr" style="font-family:Arial,Helvetica,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap">Why the Upgrade?</span></p><ul style="font-family:Arial,Helvetica,sans-serif;margin-top:0px;margin-bottom:0px"><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:12pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Enhanced Security:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> Windows 11 offers a more robust security framework, built with today's cyber threats in mind. This includes a requirement for a Trusted Platform Module (TPM) 2.0 chip for improved security.</span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Improved Performance:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> Experience a smoother and more efficient operating system.</span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Modern User Experience:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> Enjoy a refreshed interface with a centered taskbar and updated settings, largely visual changes designed for better productivity.</span></p></li><li dir="ltr" style="margin-left:15px;list-style-type:disc;font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt"><span style="font-size:13pt;background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline">Long-Term Support:</span><span style="font-size:13pt;background-color:transparent;font-variant:normal;vertical-align:baseline"> Stay compliant with University of California security mandates and ensure your device continues to receive necessary updates.</span></p></li></ul><p dir="ltr" style="font-family:Arial,Helvetica,sans-serif;line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13pt;font-family:Roboto,sans-serif;color:rgb(31,31,31);font-variant:normal;vertical-align:baseline;white-space:pre-wrap">Thank you for your cooperation as we work to enhance our campus's digital security and efficiency.</span></p></div><br clear="all"></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">

<p class="MsoNormal"><font size="2"><a name="SignatureSanitizer__MailAutoSig"><b><span style="font-family:"Calibri Light",sans-serif">Nikki McAndrew</span></b></a></font></p>

<p class="MsoNormal"><font size="2"><span><b><span style="font-family:"Calibri Light",sans-serif">Assistant Director of Administrative Operations, Holistic Health</span></b></span></font></p>

<p class="MsoNormal"><font size="2"><span><b><span style="font-family:"Calibri Light",sans-serif">Student Health Services </span></b></span><span><span style="font-family:"Calibri Light",sans-serif">| <b>Mental Health Initiatives </b>| <b>The Well</b></span></span><span><span></span></span></font></p>

<p class="MsoNormal"><font size="2"><span><span style="font-family:"Calibri Light",sans-serif">Office: 951-827-5668<span style="color:red"> </span>| E-mail:<span style="color:red"> </span></span></span><a href="mailto:nicole.mcandrew@ucr.edu" target="_blank"><span><span style="font-family:"Calibri Light",sans-serif;color:blue">nicole.mcandrew@ucr.edu</span></span></a></font></p>

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