[Concurdelegates] Updates to Universal Request Form – Service/Business Area Selections

[Asirra Suguitan]

Dear Colleagues,

We want to inform you of recent Finance and Administration Support
<https://ucrsupport.service-now.com/finadmin_portal> portal updates,
specifically to the Universal Request form's Service/Business Area dropdown
selections. These updates have been made to improve clarity and ensure
requests are routed efficiently.
Updates to Service/Business Area Selections:

   -

   "COA Guidance & Cost Transfer Support" has been updated to "COA
   Guidance."
   -

   "General Accounting & Web Recharge" has been updated to "General Acct,
   Web Recharge, & Cost Transfers."
   -

      This update applies explicitly to non-payroll cost transfers, and
      “Cost Transfers” will soon be updated to “NCTs.”
      -

      Salary Cost Transfers should continue to be submitted to the
      Service/Business Area “Payroll Coordination & Analysis.”

To facilitate timely assistance, please select the most appropriate
Service/Business Area when submitting a request. Proper categorization
helps ensure tickets are assigned to the correct staff members, minimizing
processing delays.

Please refer to the Request Help - Submit a Ticket
<https://bfs.ucr.edu/support#request-help-submit-a-ticket> webpage for more
information and definitions of the requests that should be submitted under
each Service/Business Area.

Thank you for your cooperation in helping us streamline our support
processes.

Sincerely,

*Asirra Suguitan*
Associate Vice Chancellor and Campus Controller
Business & Financial Services

*http://bfs.ucr.edu/* <http://bfs.ucr.edu/>

[image: ucr-logo-email]
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