[CITL] Notice of Planned Data Center Outage on September 6, 2025

[Jeremy Fisher]

Fellow CITL Member,

Please be advised that all IT-reliant campus services will experience a
scheduled unavailability between 6:00 AM and 6:00 PM on Saturday, September
6, 2025.

This essential downtime is dedicated to the critical second phase of our
data center Uninterruptible Power Supply (UPS) installation. This vital
project is led by our colleagues in Planning, Design, and Construction
(PD&C) and Facilities Services (FS), in partnership with Information
Technology Solutions (ITS), to enhance the resilience and reliability of
our IT infrastructure.

Please note:


   -

   Single sign-on (SSO) services will be affected by this maintenance and,
   as a result, campus users will not be able to access any campus services
   during this planned maintenance period.
   -

   Mail routing and delivery will be impacted by this maintenance.
   -

   Phone lines may be inoperable during the maintenance period. However,
   campus users may use Zoom Phone to contact campus emergency services by
   installing the Zoom mobile app on their devices and signing in using their
   UCR credentials ahead of the planned maintenance period. Note that
   emergency services can also be reached by using cellular data to make the
   call.


While ITS-managed services will be unavailable during the planned
maintenance window, ITS does not anticipate service disruptions outside of
this timeframe. In the event you experience a service disruption outside of
the scheduled maintenance window, please report it at
https://its.ucr.edu/help or 951-827-4848.

This is the second of two data center maintenance events. The first event
took place on August 13, 2025. In the unlikely event that a third event is
needed, you will be notified again.

We appreciate your understanding and cooperation. Please refer to
techalerts.ucr.edu for the status of this maintenance event and the list of
affected campus services (note: during a campus network outage UCR
TechAlerts is accessible via cellular data and non-campus networks). If you
have any questions, please let us know.

Thank you for your continued partnership.


Best regards,

Jeremy Fisher

Executive Director of Infrastructure

Information Technology Solutions


Jacqueline Norman

Campus Architect and Associate Vice Chancellor

Planning Design & Construction

University of California, Riverside
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