[CITL] [Action Required] Update Your Unit’s GlobalProtect VPN Client to Version 6.1.1

[UCR Information Technology Solutions]

Dear CITL,

Please note one minor change to the original message about the campus VPN
upgrade. Over the weekend GlobalProtect updated their recommendation to
version 6.1.2. As a result, this is the version ITS will use in tonight's
upgrade.

Further, please find the VPN client packages, including the installer for
managed systems, in this Shared Drive
<https://drive.google.com/drive/folders/1G3_C6bfbi7gH2WON4fPZYJZpiguyDaAo?usp=sharing>.


For questions or concerns related to the VPN update and VPN access, you may
reach me at sheri.morgan at ucr.edu.

Sincerely,

Sheri Morgan

Associate Director of Network Engineering and Operations

Information Technology Solutions

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848



On Fri, Dec 15, 2023 at 4:56 PM UCR Information Technology Solutions <
its at ucr.edu> wrote:

> Dear CITL,
>
> Please be advised that GlobalProtect, UC Riverside’s virtual private
> network (VPN) service, is scheduled to be upgraded on the evening of
> Tuesday, December 19, 2023. This update is an important step towards
> enhancing campus security.
>
> The GlobalProtect 5 series has reached end-of-life and is therefore no
> longer supported by Information Technology Solutions (ITS).
>
> If a user is unable to upgrade to the 6.1.1 version due to an incompatible
> device or software, please make sure to inform them that their device is
> not compliant with UCR's security standards for accessing secure campus
> resources. Please contact ITS if you need to submit an exception request to
> the Information Security Office.
> Upgrade Your Unit’s GlobalProtect VPN to the Latest Version
>
> If you manage devices for your unit, please update the GlobalProtect
> client to the 6.1.1 version. Installation packages will be available at
> campusvpn.ucr.edu <https://campusvpn.ucr.edu/global-protect/login.esp>
> beginning at 10:00 PM on December 19.
>
>
> Below you will find the list of devices and software supported by
> GlobalProtect version 6.1.1.
> Supported Devices and Software
>
> macOS
>
>    -
>
>    10.15 (Catalina)
>    -
>
>    11 (Big Sur)
>    -
>
>    12 (Monterey)
>    -
>
>    13 (Ventura)
>
>
> GlobalProtect 6.1.1 does not support macOS 10.11 (El Capitan), 10.12
> (Sierra), 10.13 (High Sierra), and 10.14 (Mojave).
>
>
> Windows
>
>    -
>
>    Windows 10
>    -
>
>    Windows 10 UWP
>    -
>
>    Windows 11
>
>
> GlobalProtect 6.1.1 does not support Windows 7, Windows 8, and Windows
> 8.1.
>
>
> Linux CentOS
>
>    -
>
>    CentOS 8.3
>
>
> GlobalProtect 6.1.1 does not support CentOS 7.0, 7.1, 7.2, 7.3, 7.4, 7.5,
> 7.6, 7.7, and 8.0.
>
>
> RHEL
>
>    -
>
>    8.7
>    -
>
>    9.1
>
>
> GlobalProtect 6.1.1 does not support RHEL 7.0, 8.3, and 8.4.
>
>
> Ubuntu
>
>    -
>
>    16.04 LTS
>    -
>
>    18.04 LTS
>    -
>
>    19.04
>    -
>
>    20.04
>    -
>
>    22.04
>
>
> GlobalProtect 6.1.1 does not support RHEL 14.04.
>
>
> Apple IOS and iPadOS
>
> GlobalProtect 6.1.1 does not support any version.
>
>
> Google Android
>
> GlobalProtect 6.1.1 does not support any version.
>
>
> IOT
>
>    -
>
>    Raspbian
>    -
>
>    Ubuntu
>    -
>
>    Windows IOT Enterprise
>
>
> GlobalProtect 6.1.1 does not support Android.
>
>
> Hypervisors
>
>    -
>
>    Citrix XenDesktop
>    -
>
>    VMWare Horizon and Vcenter
>
>
>
> For questions or concerns related to the VPN update and VPN access, you
> may reach me at sheri.morgan at ucr.edu.
>
>
> Sincerely,
>
> Sheri Morgan
>
> Associate Director of Network Engineering and Operations
>
> Information Technology Solutions
>
> ITS.UCR.EDU <https://its.ucr.edu/>
>
>
>
>
>
> *Please Note: This email account is not monitored by ITS staff. If you
> require technical support, please take one of the following actions:*
>
>    - Visit the ITS website at its.ucr.edu to find self-help articles,
>    submit and track support tickets, request IT services, and more.
>    - For live support, you can contact the BearHelp helpdesk during
>    normal business hours (M-F, 8am-5pm) at 951-827-4848
>
>
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