<div dir="ltr">Dear CITL,<br><div><br></div><div>Please note one minor change to the original message about the campus VPN upgrade. Over the weekend GlobalProtect updated their recommendation to version 6.1.2. As a result, this is the version ITS will use in tonight's upgrade.<br><br>Further, please find the VPN client packages, including the installer for managed systems, in <a href="https://drive.google.com/drive/folders/1G3_C6bfbi7gH2WON4fPZYJZpiguyDaAo?usp=sharing">this Shared Drive</a>. <br><br>For questions or concerns related to the VPN update and VPN access, you may reach me at <a href="mailto:sheri.morgan@ucr.edu">sheri.morgan@ucr.edu</a>.<br><br>Sincerely,<br><br><span id="m_7070228560151278095gmail-docs-internal-guid-2f71c633-7fff-4767-bf6b-1ab31954330a"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Sheri Morgan</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Associate Director of Network Engineering and Operations</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Information Technology Solutions</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><a href="https://its.ucr.edu/" target="_blank" style="text-decoration-line:none"><span style="font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">ITS.UCR.EDU</span></a></p></span><div dir="ltr" class="gmail_signature"><div dir="ltr"><p class="MsoNormal"></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)">Please Note: This email account is not monitored by ITS staff. If you require technical support, please take one of the following actions:</span></b><b><span style="font-size:7.5pt;font-family:Arial,sans-serif"> </span></b></p><ul type="disc" style="margin-top:0in"><li class="MsoNormal" style="margin-left:15px"><font face="Arial, sans-serif"><span style="font-size:7.5pt">Visit the ITS website at </span><span style="font-size:10px"><a href="https://its.ucr.edu/" target="_blank">its.ucr.edu</a> </span><span style="font-size:7.5pt">to find self-help articles, submit and track support tickets, request IT services, and more. </span></font><br></li><li class="MsoNormal" style="margin-left:15px"><span style="font-size:7.5pt;font-family:Arial,sans-serif">For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848 </span></li></ul></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Dec 15, 2023 at 4:56 PM UCR Information Technology Solutions <<a href="mailto:its@ucr.edu">its@ucr.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><span id="m_7070228560151278095gmail-docs-internal-guid-2f71c633-7fff-4767-bf6b-1ab31954330a"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Dear CITL,</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Please be advised that GlobalProtect, UC Riverside’s virtual private network (VPN) service, is scheduled to be upgraded on the evening of Tuesday, </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">December 19, 2023</span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. This update is an important step towards enhancing campus security.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">The GlobalProtect 5 series has reached end-of-life and is therefore no longer supported by Information Technology Solutions (ITS).</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">If a user is unable to upgrade to the 6.1.1 version due to an incompatible device or software, please make sure to inform them that their device is not compliant with UCR's security standards for accessing secure campus resources. Please contact ITS if you need to submit an exception request to the Information Security Office.</span></p><h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:6pt"><span style="font-size:16pt;font-family:Roboto,sans-serif;color:rgb(0,61,165);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Upgrade Your Unit’s GlobalProtect VPN to the Latest Version </span></h2><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">If you manage devices for your unit, </span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">please update the GlobalProtect client to the 6.1.1 version</span><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. Installation packages will be available at </span><a href="https://campusvpn.ucr.edu/global-protect/login.esp" style="text-decoration-line:none" target="_blank"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">campusvpn.ucr.edu</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> beginning at 10:00 PM on December 19.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Below you will find the list of devices and software supported by GlobalProtect version 6.1.1.</span></p><h3 dir="ltr" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt"><span style="font-size:14pt;font-family:Roboto,sans-serif;color:rgb(0,61,165);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Supported Devices and Software</span></h3><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">macOS</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">10.15 (Catalina)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">11 (Big Sur)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">12 (Monterey)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">13 (Ventura)</span></p></li></ul><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">GlobalProtect 6.1.1 </span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">does not</span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> support macOS 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), and 10.14 (Mojave).</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Windows</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Windows 10</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Windows 10 UWP</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Windows 11</span></p></li></ul><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">GlobalProtect 6.1.1 </span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">does not</span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> support Windows 7, Windows 8, and Windows 8.1.</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Linux CentOS</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">CentOS 8.3</span></p></li></ul><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">GlobalProtect 6.1.1 </span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">does not</span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> support CentOS 7.0, 7.1, 7.2, 7.3, 7.4, 7.5, 7.6, 7.7, and 8.0.</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">RHEL</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">8.7</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">9.1</span></p></li></ul><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">GlobalProtect 6.1.1 </span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">does not</span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> support RHEL 7.0, 8.3, and 8.4.</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Ubuntu</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">16.04 LTS</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">18.04 LTS</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">19.04</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">20.04</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">22.04</span></p></li></ul><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">GlobalProtect 6.1.1 </span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">does not</span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> support RHEL 14.04.</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Apple IOS and iPadOS</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">GlobalProtect 6.1.1 </span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">does not</span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> support any version.</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Google Android</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">GlobalProtect 6.1.1 </span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">does not</span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> support any version.</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">IOT</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Raspbian</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Ubuntu</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Windows IOT Enterprise</span></p></li></ul><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">GlobalProtect 6.1.1 </span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">does not</span><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> support Android.</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Hypervisors</span></p><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Citrix XenDesktop</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap"><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt" role="presentation"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">VMWare Horizon and Vcenter</span></p></li></ul><br><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">For questions or concerns related to the VPN update and VPN access, you may reach me at </span><a href="mailto:sheri.morgan@ucr.edu" style="text-decoration-line:none" target="_blank"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">sheri.morgan@ucr.edu</span></a><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">.</span></p><div><span><br></span></div><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Sincerely,</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Sheri Morgan</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Associate Director of Network Engineering and Operations</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Roboto,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Information Technology Solutions</span></p><p dir="ltr" style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt"><a href="https://its.ucr.edu/" style="text-decoration-line:none" target="_blank"><span style="font-size:11pt;font-family:Roboto,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">ITS.UCR.EDU</span></a></p></span><div dir="ltr" class="gmail_signature"><div dir="ltr">
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0)">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:Arial,sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><font face="Arial, sans-serif"><span style="font-size:7.5pt">Visit the ITS website at </span><span style="font-size:10px"><a href="https://its.ucr.edu/" target="_blank">its.ucr.edu</a> </span><span style="font-size:7.5pt">to find self-help articles, submit and track support tickets, request IT services, and more. </span></font><br></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:Arial,sans-serif"> </span></li>
</ul></div></div></div>
</blockquote></div>