[CITL] [Action Required] Update Your Unit’s GlobalProtect VPN Client to Version 6.1.1

[UCR Information Technology Solutions]

Dear CITL,

Please be advised that GlobalProtect, UC Riverside’s virtual private
network (VPN) service, is scheduled to be upgraded on the evening of
Tuesday, December 19, 2023. This update is an important step towards
enhancing campus security.

The GlobalProtect 5 series has reached end-of-life and is therefore no
longer supported by Information Technology Solutions (ITS).

If a user is unable to upgrade to the 6.1.1 version due to an incompatible
device or software, please make sure to inform them that their device is
not compliant with UCR's security standards for accessing secure campus
resources. Please contact ITS if you need to submit an exception request to
the Information Security Office.
Upgrade Your Unit’s GlobalProtect VPN to the Latest Version

If you manage devices for your unit, please update the GlobalProtect client
to the 6.1.1 version. Installation packages will be available at
campusvpn.ucr.edu <https://campusvpn.ucr.edu/global-protect/login.esp>
beginning at 10:00 PM on December 19.


Below you will find the list of devices and software supported by
GlobalProtect version 6.1.1.
Supported Devices and Software

macOS

   -

   10.15 (Catalina)
   -

   11 (Big Sur)
   -

   12 (Monterey)
   -

   13 (Ventura)


GlobalProtect 6.1.1 does not support macOS 10.11 (El Capitan), 10.12
(Sierra), 10.13 (High Sierra), and 10.14 (Mojave).


Windows

   -

   Windows 10
   -

   Windows 10 UWP
   -

   Windows 11


GlobalProtect 6.1.1 does not support Windows 7, Windows 8, and Windows 8.1.


Linux CentOS

   -

   CentOS 8.3


GlobalProtect 6.1.1 does not support CentOS 7.0, 7.1, 7.2, 7.3, 7.4, 7.5,
7.6, 7.7, and 8.0.


RHEL

   -

   8.7
   -

   9.1


GlobalProtect 6.1.1 does not support RHEL 7.0, 8.3, and 8.4.


Ubuntu

   -

   16.04 LTS
   -

   18.04 LTS
   -

   19.04
   -

   20.04
   -

   22.04


GlobalProtect 6.1.1 does not support RHEL 14.04.


Apple IOS and iPadOS

GlobalProtect 6.1.1 does not support any version.


Google Android

GlobalProtect 6.1.1 does not support any version.


IOT

   -

   Raspbian
   -

   Ubuntu
   -

   Windows IOT Enterprise


GlobalProtect 6.1.1 does not support Android.


Hypervisors

   -

   Citrix XenDesktop
   -

   VMWare Horizon and Vcenter



For questions or concerns related to the VPN update and VPN access, you may
reach me at sheri.morgan at ucr.edu.


Sincerely,

Sheri Morgan

Associate Director of Network Engineering and Operations

Information Technology Solutions

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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