[CITL] ServiceNow upgrade to Rome release - 1/21 - 1/23

[Servicenow]

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Dear CITL Members,


Please be advised of upcoming maintenance to ServiceNow, taking place from Friday January 21st, 2020 at 10:00 PM through Sunday January 23rd at 8:00 PM.

During the maintenance window campus users should expect to experience degraded service with momentary downtime.

This planned maintenance is required to bring our current PARIS release up to date with the ROME release. This change endeavors to improve the campus user experience in the following ways:

  *   Bringing stability and security up to date with bug fixes and security patches.
  *   End of life support is upcoming for the PARIS release.
  *   Enhancement to internal modules

The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events.

To follow the status of this change, please see the TechAlert<https://techalerts.ucr.edu/>. If you have any questions or concerns about this maintenance event, please contact Richard Rodriguez, Service Management Analyst<mailto:richard.rodriguez2 at ucr.edu>.

In IT Together,


Please don't hesitate to reach out to me with any questions, comments, or concerns.

Best,

ITS Service Management Team
Information Technology Solutions
900 University Avenue | Riverside, CA 92521
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