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<p class="xmsonormal"><span style="color:black"><img width="1352" height="228" style="width:14.0833in;height:2.375in" id="_x0000_i1041" src="cid:image001.png@01D8023E.19A5BDF0"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="xmsonormal"><span style="color:black">Dear CITL Members, <o:p></o:p></span></p>
<p class="xmsonormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black">Please be advised of upcoming maintenance to ServiceNow, taking place from Friday January 21st, 2020 at 10:00 PM through Sunday January 23rd at 8:00 PM.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black">During the maintenance window campus users should expect to experience degraded service with momentary downtime.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black">This planned maintenance is required to bring our current PARIS release up to date with the ROME release. This change endeavors to improve the campus user experience in the following ways:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="color:black;mso-list:l2 level1 lfo4"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Bringing stability and security up to date with bug fixes and security patches.<o:p></o:p></span></li><li class="MsoListParagraph" style="color:black;mso-list:l2 level1 lfo4"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">End of life support is upcoming for the PARIS release.<o:p></o:p></span></li><li class="MsoListParagraph" style="color:black;mso-list:l2 level1 lfo4"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Enhancement to internal modules<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black">The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black">To follow the status of this change, please
<a href="https://techalerts.ucr.edu/"><span style="color:black;text-decoration:none">see the TechAlert</span></a>. If you have any questions or concerns about this maintenance event, please contact
<a href="mailto:richard.rodriguez2@ucr.edu"><span style="color:black;text-decoration:none">Richard Rodriguez, Service Management Analyst</span></a>.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black">In IT Together,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="xmsonormal"><span style="color:black">Please don’t hesitate to reach out to me with any questions, comments, or concerns. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Best, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="color:#0070C0">ITS Service Management Team</span></b><span style="color:black">
<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Information Technology Solutions</span></i><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;color:#1F497D">900 University Avenue | Riverside, CA 92521</span><span style="font-size:12.0pt;color:black">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;color:black"><img border="0" width="203" height="43" style="width:2.1145in;height:.4479in" id="_x0000_i1042" src="cid:image002.png@01D8023E.19A5BDF0"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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