[CITL] GlobalProtect VPN Update

[UCR Information Technology Solutions]

Dear CITL Members,

Please be advised of an update to the GlobalProtect VPN, taking place at *10
PM on Monday, January 31, 2022*.

Please note that users will be prompted to update the GlobalProtect client
on their machine at the start of the next VPN session, and will continue to
receive the prompt at login until they upgrade to the current version.

This client software update is required to address security advisories as
well as resolve several software bugs present in previous versions of the
GlobalProtect agent software.

To follow the status of this change, please visit techalerts.ucr.edu. If
you have any questions or concerns about this update, please contact Karen
Cunningham <karen.cunningham at ucr.edu>, Associate Director of Network
Engineering and Operations.

In IT Together,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>


*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Submit a support ticket
   <https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b>
   if you need to report an IT problem
   - Submit a request
   <https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home> for an
   IT project, service, or service enhancement
   - Browse the ITS Knowledge Base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b>
   for self-help articles
   - Browse and download course software
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0>
   from the Student Software Catalog
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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