[CITL] FW: Required Action on iShare Files

[Patrick Wagman]

Good morning,
                            I wanted to give everyone a heads up that the email below went out to iShare user that have accessed the system within the last two years (after Jan 1, 2019).  Please let me know if you have any questions.



Thanks,
Patrick
--
Patrick Wagman, PMP, CSM
Senior Program Manager, Infrastructure and Applications
“Projects Brilliantly Delivered”
Information Technology Solutions PMO
University of California, Riverside
(951) 827-2887
patrick.wagman at ucr.edu<mailto:patrick.wagman at ucr.edu>
Pronouns: he/him


[signature_747878577]    [signature_674286828]


From: UCR Information Technology Solutions <its at ucr.edu>
Date: Wednesday, February 3, 2021 at 12:00 PM
To: "tech-bulletin at lists.ucr.edu" <tech-bulletin at lists.ucr.edu>
Subject: Required Action on iShare Files

Dear Campus User,

You are receiving this email because our records indicate that you have files stored in the iShare file storage system and have accessed said files within the last two years. This message is to inform you that the iShare file storage system will be decommissioned and as a result you need to migrate all wanted files to a supported storage platform.

As part of our continued efforts to conserve campus resources and rationalize IT services, Information Technology Solutions (ITS) is currently consolidating campus-wide file storage services. The robust file storage and sharing platforms supported by ITS are:

  *   OneDrive (take training in UC Learning Center<https://uc.sumtotal.host/Core/pillarRedirect?relyingParty=LM&url=app%2Fmanagement%2FLMS_ActDetails.aspx%3FActivityId%3D373371%26UserMode%3D0&domain=14>)
  *   SharePoint (take training in UC Learning Center<https://uc.sumtotal.host/Core/pillarRedirect?relyingParty=LM&url=core%2Factivitydetails%2FViewActivityDetails%3FActivityId%3D384464%26UserMode%3D0&domain=14>)
     *   See also: What is the difference between OneDrive and SharePoint<https://ucrsupport.service-now.com/$viewer.do?sysparm_stack=no&sysparm_sys_id=8e0b54a31bee8454453e7592cd4bcbc7>?
  *   Google Drive (learn more<https://ucrsupport.service-now.com/$viewer.do?sysparm_stack=no&sysparm_sys_id=c8c5daed1bbb489826bd635bbc4bcb50>)

For step-by-step instructions on how to migrate your files from iShare to a supported platform, please read this ServiceLink Knowledge Base article (KB0011566)<https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=201aa5811bf15890453e7592cd4bcbca>. Please also observe UCR’s security guidelines for storing and sharing cloud data<https://ucrsupport.service-now.com/$viewer.do?sysparm_stack=no&sysparm_sys_id=6dbffc7d1b7ac050453e7592cd4bcba4>.

Please note that all files must be migrated to a supported platform by March 20, 2021, at which point the iShare service will be promptly decommissioned.

If you experience technical issues with moving your files that are not addressed by the Knowledge Base article, please open a helpdesk support ticket by visiting ithelp.ucr.edu<http://ithelp.ucr.edu/>.

Thank you for your support in this effort to conserve campus resources and improve IT services at UCR.

Enabling Your Continued Success,

Information Technology Solutions
University of California, Riverside
ITS.UCR.EDU<https://its.ucr.edu/>
[UC_Riverside_Horiz_WhtBG_signature]

If you require technical support, please take one of the following actions:

  *   Submit a support ticket<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b> if you need to report a problem to BearHelp
  *   Submit a request<https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home> for software, hardware, or a service enhancement
  *   Browse the ITS Knowledge Base<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b> for self-help articles


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