[Ucrea] RASC – Phone Lines Partial closure on Wednesday, August 20, 2025

[Cristina Otegui]

*[image: A blue text on a white background AI-generated content may be
incorrect.]*



*August 18, 2025*

To:

UCR Emeriti and Retirees

From:

Central HR Retirement Center on Behalf of Central HR Benefits Office

Re:

RASC – Phone Lines Partial closure on Wednesday, August 20, 2025





UC Office of the President announced that on *Wednesday, August 20, 2025*,
the UC Retirement Administration Service Center (RASC) phone lines
will be *closed
from 9:00 a.m. to 12:30 p.m. Pacific Time* for a department meeting.

*Representatives will be available from 7:00 a.m. to 9:00 a.m. and again
from 12:30 p.m. to 4:30 p.m. Pacific Time. *Normal Call Center business
hours (*7:00 a.m. to 4:30 p.m. PT*) will resume on *Thursday, August 21,
2025*.

* Contact Information:*

·         *Survivor and Beneficiary Support:* 1-888-825-6833

·         *RASC Main Line:* 1-800-888-8267 (or 1-510-987-0200 for
international callers)



As a reminder, please refer to the menu options below when calling to
ensure the most efficient service. For example, you may select option “1”
for assistance with UC Retirement at Your Service (UCRAYS) account unlock
and password reset.

*Menu Options:*

·         *Option 1* – UC Retirement at Your Service (UCRAYS) online access
(assistance with account unlock and password reset, provided by trusted
UnifyHR partners)

·         *Option 2* – Confirm document(s) receipt or request a tax document

·         *Option 3* – Survivor and beneficiary support (or call
1-888-825-6833, voicemail available after hours)

·         *Option 4* – Retiree health insurance (including questions about
Medicare)

·         *Option 5* – Retirement (including retirement questions,
retirement in process, or the UC Retirement Plan)

·         *Option 9* – All other questions
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