[UCRDBR] UCPath Center PathPal Launching Soon

[Departmental Benefits Representatives]

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March 10, 2026

To:
Department Benefits Representatives (DBRs)
From:
Central HR Benefits Office on behalf of the UCPath Center
Re:
UCPath Center PathPal Launching Soon



DBRs, please share this information via your internal listserv.  Please do not reply to this email.  Please send a separate email with questions to benefits at ucr.edu<mailto:benefits at ucr.edu>.




PathPal, UCPath's employee support chatbot, will be available to all UC employees beginning March 16, 2026.

PathPal helps employees and managers quickly find information and guidance for common UCPath self-service tasks directly within the UCPath portal. Users will receive step-by-step instructions and links to official UCPath job aids, making it easier to locate needed resources.

This release represents Phase 1 of PathPal and focuses on helping employees and managers navigate common "how-to" questions using approved UCPath job aid resources. Phase 1 will continue to evolve with enhancements and content updates.

Employees may still escalate to live UCPath support if additional assistance is needed.

Benefits of PathPal:

*         Faster access to information and guidance for common UCPath tasks

*         Improved self-service experience within the UCPath portal

*         Direct links to official UCPath job aids and support resources

*         Available 24/7

Important Information for Users:
PathPal uses artificial intelligence to generate responses based on UCPath knowledge resources. Though designed to provide helpful guidance, AI-generated responses may occasionally be incomplete or inaccurate. Employees should carefully review information provided by PathPal and verify details when needed.

This milestone reflects UCPath's continued commitment to improving the employee experience by expanding self-service tools and making it easier for employees to access the information and resources needed.

Please contact the UCPath Center should you have any questions.

UCPath

(855) 982-7284

Monday - Friday from 8:00 am - 5:00 pm

ucpath.universityofcalifornia.edu<https://ucpath.universityofcalifornia.edu/>



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