[UCRDBR] Accolade for UC Anthem PPO Plan Mobile App and Member Portal Prior Authorization Status Improvements

[Departmental Benefits Representatives]

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May 19, 2025

To:
Department Benefits Representatives (DBRs)
From:
Central HR Benefits Office on behalf of UC Office of the President
Re:
Accolade Mobile App and Member Portal Prior Authorization Status Improvements

DBRs, please share this information via your internal listserv.  Do not reply to this email.  Please
send a separate email with questions to benefits at ucr.edu<mailto:benefits at ucr.edu>.

Accolade for UC Anthem PPO plan members recently introduced a new enhancement to its member portal and mobile app, designed to simplify the process of tracking prior authorization status (see image below).  This update provides members with self-service access to real-time tracking of prior authorization requests.  Use this link to access the Accolade member portal https://login.myaccolade.com/new-login/index.html#/.

Members may check the status of a newly submitted prior authorization using the member portal or mobile app. Members who have opted for push notifications will automatically receive alerts regarding the initial request and any status updates.  Depending on the complexity of the authorization, members may ask questions via chat; however, more complex cases may require assistance from a Care Advocate by calling the Accolade Health Care Advocate line at 1-866-406-1182 from Monday to Friday, 5 a.m. to 8 p.m. Pacific Time.

Additionally, the announcement for this enhancement will be included in the UC/Accolade Member Webinar on Wednesday, June 18, 2025, at 12:30 p.m. Pacific Time.  Please join the meeting using the
UC/Accolade Member Webinar link:  https://accolade.zoom.us/webinar/register/WN__BL-ZHXgR8SUqIyqtV40cA#/registration or the UC/Accolade Member Webinar registration QR code:

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