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<body lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><a name="_Hlk161057670"></a><a name="_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img width="197" height="75" id="_x0000_i1027" src="cid:image001.png@01DBC8A9.89EA6630" alt="A blue text on a black background
Description automatically generated"></span></span></a><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:6.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">May 19, 2025<o:p></o:p></span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="729" style="width:547.0pt;margin-left:-4.5pt;border-collapse:collapse">
<tbody>
<tr style="height:19.4pt">
<td width="103" valign="top" style="width:77.6pt;padding:0in 5.4pt 0in 5.4pt;height:19.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">To:<o:p></o:p></span></span></span></p>
</td>
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"></span></span>
<td width="626" valign="top" style="width:469.4pt;padding:0in 0in 0in 0in;height:19.4pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)<o:p></o:p></span></span></span></p>
</td>
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"></span></span>
</tr>
<tr style="height:19.95pt">
<td width="103" valign="top" style="width:77.6pt;padding:0in 5.4pt 0in 5.4pt;height:19.95pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">From:<o:p></o:p></span></span></span></p>
</td>
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"></span></span>
<td width="626" valign="top" style="width:469.4pt;padding:0in 0in 0in 0in;height:19.95pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Central HR Benefits Office on behalf of UC Office of the President<o:p></o:p></span></span></span></p>
</td>
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"></span></span>
</tr>
<tr style="height:22.55pt">
<td width="103" valign="top" style="width:77.6pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:22.55pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal">
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Re:<o:p></o:p></span></span></span></p>
</td>
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"></span></span>
<td width="626" valign="top" style="width:469.4pt;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 0in 0in;height:22.55pt">
<p class="MsoNormal" style="mso-margin-top-alt:3.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:normal">
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Accolade Mobile App and Member Portal Prior Authorization Status Improvements<o:p></o:p></span></span></span></p>
</td>
<span style="mso-bookmark:_Hlk161058449"><span style="mso-bookmark:_Hlk161057670"></span></span>
</tr>
</tbody>
</table>
<span style="mso-bookmark:_Hlk161057670"></span><span style="mso-bookmark:_Hlk161058449"></span>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">DBRs, please share this information via your internal listserv.<b>
<u>Do not reply to this email</u></b><u>.</u> Please<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">send a separate email with questions to
</span><span style="font-size:11.0pt"><a href="mailto:benefits@ucr.edu"><span style="font-family:"Arial",sans-serif">benefits@ucr.edu</span></a></span><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Accolade for UC Anthem PPO plan members recently introduced a new enhancement to its member portal and mobile app, designed to simplify
the process of tracking prior authorization status (see image below). This update provides members with self-service access to real-time tracking of prior authorization requests. Use this link to access the Accolade member portal <a href="https://login.myaccolade.com/new-login/index.html#/" title="https://login.myaccolade.com/new-login/index.html#/">https://login.myaccolade.com/new-login/index.html#/</a>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Members may check the status of a newly submitted prior authorization using the member portal or mobile app. Members who have opted
for push notifications will automatically receive alerts regarding the initial request and any status updates. Depending on the complexity of the authorization, members may ask questions via chat; however, more complex cases may require assistance from a Care
Advocate by calling the Accolade Health Care Advocate<b> </b>line at 1-866-406-1182 from<b> </b>Monday to Friday, 5 a.m. to 8 p.m. Pacific Time<b>.<o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Additionally, the announcement for this enhancement will be included in the <b>UC/Accolade Member Webinar</b> on <b>Wednesday, June
18, 2025, at 12:30 p.m. Pacific Time</b>. Please join the meeting using the <o:p>
</o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">UC/Accolade Member Webinar link: <a href="https://accolade.zoom.us/webinar/register/WN__BL-ZHXgR8SUqIyqtV40cA#/registration" title="https://accolade.zoom.us/webinar/register/WN__BL-ZHXgR8SUqIyqtV40cA#/registration">https://accolade.zoom.us/webinar/register/WN__BL-ZHXgR8SUqIyqtV40cA#/registration</a>
or the UC/Accolade Member Webinar registration QR code: <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><img border="0" width="191" height="184" id="Picture_x0020_4" src="cid:image002.png@01DBC8A9.89EA6630" alt="A qr code with a blue background
AI-generated content may be incorrect."></span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;line-height:normal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><img border="0" width="759" height="427" id="Picture_x0020_5" src="cid:image003.png@01DBC8A9.89EA6630" alt="A computer screen with a phone and a tablet
AI-generated content may be incorrect."></span><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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