[UCRDBR] Additional Features Coming to Ask UCPath – Submit an Inquiry

[Departmental Benefits Representatives]

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April 30, 2024


To:
Department Benefits Representatives (DBRs)
From:
Central HR Benefits Office on behalf of UC Office of the President
Re:

Additional Features Coming to Ask UCPath – Submit an Inquiry

DBRs, please share this information via your internal listserv.

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Effective May 6, 2024, the UCPath Center will make it easier for employees to submit inquiries.


Employees will no longer be required to manually select a topic and category when submitting an inquiry via Ask UCPath. With the new enhancement, the system will automatically determine the topic and category based on information provided by the employee.



This update aims to simplify the submission process for inquiries, making it more efficient and user-friendly for employees.



Changes - Submit an inquiry:

·         The submission form will automatically fill in the topic and category fields based on the information provided in the subject and description

·         The updated landing page will display open and recently closed cases, making it easier for employees to access their inquiries

·         UCPath will also provide suggestions for resources that may assist in resolving issues



Resources:

·         Ask UCPath Enhancements video<https://youtu.be/G2NyuV-CnAE>

·         Ask UCPath Enhancements Overview<https://ucofficeofthepresident.sharepoint.com/:p:/r/sites/NewEmployeeCaseSubmissionForm/Shared%20Documents/01%20Project%20Management/Change%20Management/Ask%20UCPath%20Changes%20Overview.pptx?d=w4cc975292154441a91436eb65e8fc328&csf=1&web=1&e=774LoJ>

·         [cid:image003.png at 01DA9B11.ADC83760]  Ask UCPath Infographic<https://ucofficeofthepresident.sharepoint.com/sites/NewEmployeeCaseSubmissionForm/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FNewEmployeeCaseSubmissionForm%2FShared%20Documents%2F01%20Project%20Management%2FChange%20Management%2FAsk%20UCPath%20Enhancements%20Infographic%2Epdf&parent=%2Fsites%2FNewEmployeeCaseSubmissionForm%2FShared%20Documents%2F01%20Project%20Management%2FChange%20Management>



UCPath

(855) 982-7284

Monday - Friday from 8:00 a.m. - 5:00 p.m.



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