[UCRDBR] UCPath Center Phone Service Transition Begins July 13, 2022

[Departmental Benefits Representatives]

[cid:image001.png at 01D896C3.96F509E0]

July 13, 2022


To:
Department Benefit Representatives
From:
HR Benefits Office on behalf of the UCPath Center
Re:
UCPath Center Phone Service Transition Begins July 13, 2022


[cid:image002.jpg at 01D896C3.96F509E0]
UCPath Notice: Phone Service Transition

The UCPath Center will begin the first phase of its transition to a new phone system provider, Talkdesk.

Beginning July 13, 2022, employees calling UCPath will experience the following changes:

  *   Callers will enter the first initial of their last name for authentication purposes in addition to the previously required entries (last four digits of their social security number and date of birth)
  *   Callers may leave a voicemail while waiting to speak with an agent when the "call back" feature is not available
  *   Callers will hear the average estimated wait time while waiting to speak with an agent
Additional notices will follow as new Talkdesk features are released.

Questions? Please contact:
UCPath
(855) 982-7284
Monday - Friday from 8:00 a.m. - 5:00 p.m.
https://ucpath.universityofcalifornia.edu<https://ucpath.universityofcalifornia.edu/>



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ucr.edu/pipermail/ucrdbr/attachments/20220713/036b57bc/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 15695 bytes
Desc: image001.png
URL: <https://lists.ucr.edu/pipermail/ucrdbr/attachments/20220713/036b57bc/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 8414 bytes
Desc: image002.jpg
URL: <https://lists.ucr.edu/pipermail/ucrdbr/attachments/20220713/036b57bc/attachment.jpg>