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<h1><img width="192" height="73" id="_x0000_i1026" src="cid:image001.png@01D896C3.96F509E0"><o:p></o:p></h1>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">July 13, 2022<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<span style="font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Department Benefit Representatives<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">HR Benefits Office on behalf of the UCPath Center<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
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<b><span style="line-height:110%;font-family:"Arial",sans-serif;color:#1F4E79">UCPath Center Phone
</span></b><b><span style="line-height:110%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:ZH-TW">Service Transition Begins July 13, 2022</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:105%"><span style="font-size:14.0pt;line-height:105%;font-family:"Arial",sans-serif"><img width="655" height="129" id="_x0000_i1025" src="cid:image002.jpg@01D896C3.96F509E0"></span><span style="font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:14.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F4E79">UCPath Notice: Phone
</span></b><b><span style="font-size:14.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:ZH-TW">Service Transition
</span></b><b><span style="font-size:14.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F4E79"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:18.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F4E79"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif">The UCPath Center will begin the first phase of its transition to a new phone system provider, Talkdesk.
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-family:"Arial",sans-serif">Beginning July 13, 2022, employees calling UCPath will experience the following changes:</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="line-height:105%;mso-list:l0 level1 lfo1"><span style="font-family:"Arial",sans-serif">Callers will enter the first initial of their last name for authentication purposes in addition to the previously required entries (last four
digits of their social security number and date of birth)<o:p></o:p></span></li><li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;line-height:105%;mso-list:l0 level1 lfo1">
<span style="font-family:"Arial",sans-serif">Callers may leave a voicemail while waiting to speak with an agent when the “call back” feature is not available
<o:p></o:p></span></li><li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;line-height:105%;mso-list:l0 level1 lfo1">
<span style="font-family:"Arial",sans-serif">Callers will hear the average estimated wait time while waiting to speak with an agent<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:105%">
<span style="font-family:"Arial",sans-serif">Additional notices will follow as new Talkdesk features are released.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-family:"Arial",sans-serif;color:black">Questions? Please contact:
</span></b><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif">UCPath<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif">(855) 982-7284<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-family:"Arial",sans-serif">Monday - Friday from 8:00 a.m. - 5:00 p.m.<o:p></o:p></span></p>
<h1 style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;mso-add-space:auto">
<a href="https://ucpath.universityofcalifornia.edu/"><b><span style="font-size:11.0pt;line-height:105%;font-family:"Arial",sans-serif">https://ucpath.universityofcalifornia.edu</span></b></a><u><span style="font-family:"Times New Roman",serif;color:#0563C1"><o:p></o:p></span></u></h1>
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