[Campus Notice] Final Reminder: Replace Your ITS-Issued Passcode-Generating Device Before October 10, 2025

[UCR Information Technology Solutions]

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Final Reminder: If you use an ITS-issued passcode-generating device
(security token), you may exchange it for a new one until October 10,
2025. After
this date, the old passcode-generating device will no longer work.

Dear Highlander,

This is a follow-up to the email notice we sent in August with the subject
line, “Replace Your ITS-Issued Hardware Security Token Before October 10,
2025.” As you were previously issued a passcode-generating device (security
token) from Information Technology Solutions (ITS), you may submit a
request to exchange your old device for a new one before October 10, 2025.
After this date, the old passcode-generating device will no longer work (learn
why <https://its.ucr.edu/mfa#why-do-i-need-to-exchange-my-i>).

If you have already replaced your ITS-issued passcode-generating device, no
further action is needed.
Recommendation

ITS strongly recommends you use the Duo Mobile app
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0010310>,
as it is UCR’s official multi-factor authentication (MFA) method and it
offers robust features. Alternative methods include the Duo Desktop app
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012281>
and configuring biometric authentication
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012279>
on your device. However, if none of these options meet your needs and you
require a passcode-generating device, please follow the process below.
Hardware Security Token Replacement Process

If you would like to replace your old passcode-generating device with a new
one, kindly take the following steps:

   1.

   Obtain Supervisor Approval: As with all university-owned equipment,
   supervisor awareness is crucial for proper inventory management by your
   unit leadership and ITS. Secure written approval from your supervisor using
   the Hardware TOTP Security Token Supervisor Approval Form
   <https://goto.ucr.edu/hardware-token-approval> to receive a new
   passcode-generating device.
   2.

   Submit a Request Ticket: Once you have your supervisor’s written
   approval, submit a ticket
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b>
   to request your new passcode-generating device.
   -

      Select the category “Accounts & Passwords” and subcategory “MFA.”
      -

      In the Short Description field, indicate “TOTP hardware security
      token request.”
      -

      Before submitting the ticket, add the Hardware TOTP Security Token
      Supervisor Approval Form you filled out as an attachment.
      -

      Submit the form and wait for a BearHelp technician to get in touch
      with you to process your request.
      3.

   Surrender Your Token: Bring your ITS-issued passcode-generating device
   to the Computing & Communication Center
   <https://campusmap.ucr.edu/?id=2106#!ct/71247,71297,71304,71305?m/905411?s/>
   (open Monday through Friday, 8:00 am to 5:00 pm) to receive your new
   security token. Your new ITS-issued security token will be linked to your
   user account and pre-registered with Duo, UCR’s MFA provider.


When no longer in use, it is important that you return the security token
to ITS. More information on hardware security tokens can be found in the MFA
webpage FAQs <https://its.ucr.edu/mfa#mfa-faq>.

If you have questions or concerns regarding your ITS-issued security token,
please get in touch with the IT help desk at (951) 827-4848 from Monday to
Friday, 8:00 am to 5:00 pm. To learn more about using hardware security
tokens for MFA, please read the IT knowledge article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012205>
.


Sincerely,

Dewight Kramer

Chief Information Security Officer

Lily Barger

Director of Campus Support Services

Information Technology Solutions

University of California, Riverside



Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu
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