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}</style></head><body><div dir="ltr"><div class="bcv"><div class="a6p T-I" role="button" tabindex="0" style="user-select: none;"><div role="button" class="J-J5-Ji T-I T-I-ax7 a6p" tabindex="1"><span class="bcr"></span></div></div><div class="bcC T-I" role="button" tabindex="0" style="user-select: none;"><div role="button" class="J-J5-Ji T-I T-I-ax7 bcC" tabindex="1"><span class="bcq"></span></div></div></div><div><div role="main" class="gmail-RCETm" dir="ltr" style="outline:none"><table role="presentation" cellpadding="0" cellspacing="0" border="0" class="gmail-cIGDzc" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td><!--[if mso]><table role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:auto;" align="center" width="900"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="fixed-width-table" role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:auto;border-collapse:collapse;border-spacing:0px" align="center"><!--<![endif]--><tbody><tr><td width="100%" align="center" class="gmail-NMs6r"><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd gmail-lQAHbd" style="background-color:rgb(0,61,165);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="25%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-c5RTEf gmail-Ft7HRd-AhqUyc-c5RTEf gmail-L6cTce-purZT gmail-L6cTce-pSzOP gmail-wqqOZe"><!--<![endif]--></table><!--[if mso]></td><![endif]--><!--[if mso]><td width="50%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="50%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-qWD73c gmail-Ft7HRd-AhqUyc-qWD73c gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div class="gmail-t3iYD" style="overflow:hidden"><img src="cid:ii_mg5oqj6a1" alt="image" style="height: auto; display: block; width: 100%; border: 0px;" width="200" height="35"></div></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if mso]><td width="25%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-c5RTEf gmail-Ft7HRd-AhqUyc-c5RTEf gmail-L6cTce-purZT gmail-L6cTce-pSzOP gmail-wqqOZe"><!--<![endif]--></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd gmail-qeLZfd" style="background-color:rgb(255,184,28);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div id="gmail-h.z32qo47bzyfe" class="gmail-Ap4VC gmail-yMxPgf gmail-aP9Z7e" style="margin-bottom:0px"></div><h1 id="gmail-h.z32qo47bzyfe_l" dir="ltr" class="gmail-zfr3Q gmail-duRjpb gmail-CDt4Ke" style="line-height:1.2;margin:0px 0pt;padding-top:0px;padding-bottom:0px;font-size:20pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-jgG6ef gmail-C9DxTc" style="color:rgb(0,61,165);vertical-align:baseline;font-size:18pt">Final Reminder: If you use an ITS-issued passcode-generating device (security token), you may exchange it for a new one until October 10, 2025. </span><span class="gmail-jgG6ef gmail-C9DxTc" style="color:rgb(0,61,165);font-variant:normal;vertical-align:baseline;font-size:18pt">After this date, </span><span class="gmail-jgG6ef gmail-C9DxTc" style="color:rgb(0,61,165);vertical-align:baseline;font-size:18pt">the old passcode-generating device will no longer work</span><span class="gmail-jgG6ef gmail-C9DxTc" style="color:rgb(0,61,165);font-variant:normal;vertical-align:baseline;font-size:18pt">. </span></h1></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="line-height:1.656;margin:0px 0pt 0pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Dear Highlander,</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">This is a follow-up to the email notice we sent in August with the subject line, “Replace Your ITS-Issued Hardware Security Token Before October 10, 2025.” As you were previously issued a passcode-generating device (security token) from Information Technology Solutions (ITS), you may submit a request to exchange your old device for a new one </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">before October 10, 2025. After this date, the old passcode-generating device will no longer work </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">(</span><a class="gmail-XqQF9c" href="https://its.ucr.edu/mfa#why-do-i-need-to-exchange-my-i" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">learn why</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">).</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If you have already replaced your ITS-issued passcode-generating device, no further action is needed.</span></p><div id="gmail-h.yivmjvsbpfng" class="gmail-CobnVe gmail-yMxPgf gmail-aP9Z7e"></div><h2 id="gmail-h.yivmjvsbpfng_l" dir="ltr" class="gmail-zfr3Q gmail-JYVBee gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,61,165)">Recommendation</span></h2><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">ITS strongly recommends you use the</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0010310" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Duo Mobile app</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">, as it is UCR’s official multi-factor authentication (MFA) method and it offers robust features. Alternative methods include the</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012281" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Duo Desktop app</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> and configuring</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012279" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">biometric authentication</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> on your device. However, if none of these options meet your needs and you require a passcode-generating device, please follow the process below.</span></p><div id="gmail-h.lci2ymj6gwex" class="gmail-CobnVe gmail-yMxPgf gmail-aP9Z7e"></div><h2 id="gmail-h.lci2ymj6gwex_l" dir="ltr" class="gmail-zfr3Q gmail-JYVBee gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:18pt 0pt 6pt;padding:0pt;font-size:16pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;color:rgb(0,61,165);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,61,165)">Hardware Security Token Replacement Process</span></h2><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If you would like to replace your old passcode-generating device with a new one, kindly take the following steps:</span></p><ol class="gmail-n8H08c gmail-BKnRcf" style="list-style-type:decimal;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d gmail-lsiHE" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 10pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Obtain Supervisor Approval: </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">As with all university-owned equipment, supervisor awareness is crucial for proper inventory management by your unit leadership and ITS. Secure written approval from your supervisor using the</span><a class="gmail-XqQF9c" href="https://goto.ucr.edu/hardware-token-approval" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Hardware TOTP Security Token Supervisor Approval Form</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> to receive a new passcode-generating device. </span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d gmail-lsiHE" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 10pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Submit a Request Ticket:</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> Once you have your supervisor’s written approval,</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">submit a ticket</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> to request your new passcode-generating device.</span></p><ul class="gmail-n8H08c gmail-UVNKR" style="list-style-type:square;margin:6px 0px 0px;padding:0px"><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 10pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Select the category “Accounts & Passwords” and subcategory “MFA.” </span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 10pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">In the Short Description field, indicate “TOTP hardware security token request.” </span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 10pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Before submitting the ticket, add the Hardware TOTP Security Token Supervisor Approval Form you filled out as an attachment.</span></p></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d eD0Rn" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 10pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Submit the form and wait for a BearHelp technician to get in touch with you to process your request.</span></p></li></ul></li><li dir="ltr" class="gmail-zfr3Q gmail-TYR86d gmail-lsiHE" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt 0pt 10pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Surrender Your Token: </span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Bring your ITS-issued passcode-generating device to the</span><a class="gmail-XqQF9c" href="https://campusmap.ucr.edu/?id=2106#!ct/71247,71297,71304,71305?m/905411?s/" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">Computing & Communication Center</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> (open Monday through Friday, 8:00 am to 5:00 pm) to receive your new security token. Your new ITS-issued security token will be linked to your user account and pre-registered with Duo, UCR’s MFA provider. </span></p></li></ol><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">When no longer in use, it is important that you return the security token to ITS.</span><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> More information on hardware security tokens can be found in the</span><a class="gmail-XqQF9c" href="https://its.ucr.edu/mfa#mfa-faq" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">MFA webpage FAQs</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">.</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">If you have questions or concerns regarding your ITS-issued security token, please get in touch with the IT help desk at (951) 827-4848 from Monday to Friday, 8:00 am to 5:00 pm. To learn more about using hardware security tokens for MFA, please</span><a class="gmail-XqQF9c" href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012205" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)"> </span><span class="gmail-C9DxTc" style="color:rgb(17,85,204);text-decoration:underline">read the IT knowledge article</span></a><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">.</span></p><br><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Sincerely,</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Dewight Kramer</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-style:italic">Chief Information Security Officer</span></p><br><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-family:Arial;font-weight:700">Lily Barger</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0);font-style:italic">Director of Campus Support Services</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">Information Technology Solutions</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="color:rgb(0,0,0)">University of California, Riverside</span></p></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd gmail-WxWicb" style="background-color:rgb(249,249,249);padding-bottom:0px;padding-top:0px;background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table width="100%" cellspacing="0" cellpadding="0" border="0" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" class="gmail-MAGsDf" style="line-height:8.5px;font-size:8.5px"> </td></tr><tr><td width="100%" class="gmail-E4BYfc" style="background-color:rgb(217,217,217);line-height:2px;font-size:2px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" class="gmail-yaqOZd" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td class="gmail-hXAYtc" style="min-width:12px"></td><!--[if !mso]><!--><td data-gmail-template-mso="group-cell" width="100%" style="padding:9px 0px" class="gmail-fHaL6b"><!--<![endif]--><!--[if mso]><td width="100%"><table width="100%" style="vertical-align:top;"><![endif]--><!--[if !mso]><!--><table data-gmail-template-mso="group-table-open" width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px" class="gmail-hJDwNd-AhqUyc-uQSCkd gmail-Ft7HRd-AhqUyc-uQSCkd gmail-purZT-AhqUyc-II5mzb gmail-ZcASvf-AhqUyc-II5mzb gmail-pSzOP-AhqUyc-qWD73c gmail-Ktthjf-AhqUyc-qWD73c gmail-sqhfed"><!--<![endif]--><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell" class="gmail-OjCsFc gmail-dmUFtb gmail-wHaque gmail-g5GTcb"><table class="gmail-baZpAe" cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">Information Technology Solutions</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">Computing & Communications Building</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">900 University Ave.</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">Riverside, CA 92521</span></p><p dir="ltr" class="gmail-zfr3Q gmail-CDt4Ke" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span class="gmail-C9DxTc" style="font-variant:normal">951-827-4848 | </span><a class="gmail-XqQF9c" href="https://its.ucr.edu/" target="_blank" style="color:inherit;text-decoration:none"><span class="gmail-C9DxTc gmail-aw5Odc" style="font-variant:normal;text-decoration:underline;color:rgb(0,61,165)">its.ucr.edu</span></a><span class="gmail-C9DxTc" style="font-variant:normal"> </span></p></td></tr></tbody></table></td></tr></tbody></table><!--[if mso]></td><![endif]--><!--[if !mso]><!--></td><!--<![endif]--><td class="gmail-hXAYtc" style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div></div></div></body></html>