[Campus Notice] Action Required by 10/27: Manual Update for Non-managed Mac Devices to Ensure UC Cybersecurity Compliance

[UCR Information Technology Solutions]

[image: image]
Faculty and staff who use a non-managed (i.e., no administrative support
from IT) Mac laptop or computer to perform university work must manually
allow their device to update to the latest version of the UCR Security
Toolset by October 27, 2025.

Dear Colleague,

We are writing to provide you with an important update on the UCR Security
Toolset. In August 2025, the UCR Security Toolset was upgraded. While we
greatly appreciate your initial installation of the Toolset, if you have
not permitted the August update, further action is now required before secure
access checks
<https://its.ucr.edu/blog/2025/09/12/uc-cybersecurity-mandate-2025-compliance-support-plan-updates>
are fully implemented this month.

Faculty and staff who use a non-managed
<https://its.ucr.edu/uc-security-toolset#what-is-the-difference-between>
(i.e., no administrative support from IT) Mac laptop or computer to perform
university work must manually allow their device to update to the latest
version of the UCR Security Toolset by October 27, 2025. Failure to do so
will result in the inability to access secure UCR resources
<https://its.ucr.edu/blog/2025/09/12/uc-cybersecurity-mandate-2025-compliance-support-plan-updates>
once secure access checks are implemented.

As a reminder, ITS does not have administrative permissions over devices
not managed by ITS' Secured Device Services
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012086>.
As a result, users of non-managed Macs are responsible for initiating
and/or permitting any necessary security updates.
Available IT Support

The following support options are available:

   -

   Step-by-step instructions: Detailed guidance is available in the ITS
   knowledge base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012337>
   .
   -

   Cybersecurity Mandate Office Hours: Attend ITS' upcoming cybersecurity
   mandate office hour
   <https://events.ucr.edu/event/uc-cybersecurity-mandate-office-hours-with-its>
   on October 10, 2025 at 10:00 AM.
   -

   IT Support Services Stations: Visit the IT Support Services stations
   located on the first floors of the Student Success Center and the Orbach
   and Rivera libraries.
   -

   BearHelp Technician Support: Submit a support ticket at its.ucr.edu/help
   to schedule one-on-one assistance with a BearHelp technician or call
   BearHelp at (951) 827-4848.


Additionally, non-managed Mac users are welcome to opt into the Secured
Device Services (SDS) <https://its.ucr.edu/secured-device-services> program
if they prefer ITS to manage future updates.


Sincerely,

Dewight Kramer

Chief Information Security Officer

Robert Burg

Associate Director of Campus Support

Information Technology Solutions

University of California, Riverside



Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu
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