[Campus Notice] Important Information About Your UCR R’Mail Account

Fri Sep 6 15:40:13 PDT 2024

Key Takeaways:

   -

   The new R’Mail storage limit for alumni is 10 GB. New storage quotas
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012202>
   were implemented across UCR in adherence to Google and Microsoft’s new
   online storage models
   <https://its.ucr.edu/blog/2023/11/06/upcoming-changes-storage-email-and-calendar-services>
   .
   -

   The 10 GB storage limitation is applied to alumni one year after their
   degree is conferred in Banner. Your degree conferment date is tied to
   your graduation date.
   -

   The one-year anniversary of your UCR degree conferment is coming up soon.
   Take action now to clean up your storage and secure your important
data before
   the 10 GB limit is applied to your R’Mail account.
   -

   If your account exceeds 10 GB of storage use as of December 13, 2024, it
   will be reset to adhere to the University’s new cloud storage policy
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012202>.
   The reset process permanently deletes all data stored within the account.

Dear UCR Highlander,

You are receiving this email because your UC Riverside R’Mail (Google
Workspace) account will have a new storage quota of 10 GB effective one
year from the date your degree was conferred in Banner. Your degree
conferment date is tied to your graduation date, which means this quota
will be applied soon. The new storage quota is applied to your R’Mail
account, which includes Email, Calendar, Drive, Photos, etc.

To remain in compliance with Google and Microsoft’s new online storage
models
<https://its.ucr.edu/blog/2023/11/06/upcoming-changes-storage-email-and-calendar-services>,
it is necessary for Information Technology Solutions (ITS) to implement
storage quotas on all UCR accounts.

As the 10 GB alumni storage quota will be applied to your account soon, you
must take action now to export any files, folders, email attachments, or
pictures you wish to keep. It is important to note that the time it takes
to export data is based on the size of the data being exported, so please
plan accordingly if you have a large amount of data.

To prepare for this change, please review the data you are currently
storing and practice diligent storage hygiene. Here are helpful tips to
manage your UCR data storage:

   -

   View your current storage usage <https://drive.google.com/drive/quota>.
   -

   Set up email forwarding
   <https://support.google.com/mail/answer/10957?hl=en#zippy=%2Cturn-automatic-forwarding-on-or-off>
   to help ensure you do not exceed the storage limit in the future.
   -

   Use Google Takeout to export your data from your UCR Google account
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article_view&sysparm_article=KB0012120>
   .
   -

   Transfer ownership of files/folders
   <https://support.google.com/drive/answer/2494892?hl=en&co=GENIE.Platform%3DDesktop#:~:text=Open%20a%20Google%20Docs%2C%20Sheets,Transfer%20ownership.>
   containing UCR data (especially research data) to an individual with an
   active University role (e.g., a faculty or staff member).
Alternatively, move
   collaborative files/folders to a Google Shared Drive
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article_view&sysparm_article=KB0012156>
   managed by individuals with active University roles.
   -

   Take note of your degree conferment date!

While all UCR alumni are entitled to retain access to their R’Mail account,
if your account exceeds 10 GB of storage use as of December 13, 2024, your
account will be reset to adhere to the University’s new cloud storage policy
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012202>.
This process permanently deletes all data stored within the account. It is
critical to note that there is no way to recover the data once it’s been
deleted and, as a result, UCR will not be able to assist you with this
matter.

Moreover, if the 10 GB limit is reached after the new quota has been
applied to your account, you will not be able to add or edit data, which
may impact the ability to send and receive email attachments. You are
strongly encouraged to take the above steps to clean up your data to help
ensure that important information is not lost.

If you have any questions or concerns related to your alumni R’Mail
account, please contact ITS at (951) 827-4848 or submit a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=ucr_guest_ticket>. Thank
you for your attention and understanding.

Sincerely,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>

*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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