[Campus Notice] Your UCR Account Requires Multi-Factor Authentication

[UCR Information Technology Solutions]

Correction to Previous Notice:

   -

   Previous communication you received about this change stated that those
   without UCR email accounts could ignore the message. This guidance was
   incorrect, as MFA has been applied to all accounts regardless of email
   account status. We sincerely apologize for the confusion.
   -

   Please complete the steps outlined in the “Action is Required” section
   below to enroll in MFA so that you may continue to access secure UCR
   resources.

Key Takeaways:

   -

   As of December 2, 2024, multi-factor authentication (MFA) is required on
   your UCR account to help ensure UCR meets new UC information security
   requirements <https://its.ucr.edu/cybersecurity-mandate-2025> by the
   deadline, as mandated by the UC President.
   -

   This change means that every time you log into secure UCR resources you
   will be required to verify your identity with a personal device.
   -

   Enroll in MFA now to access secure UCR resources, like R’Web.


Dear Highlander,

You are receiving this notice because you may have been affected by a
planned security update for UC Riverside email resources. In direct
response to the UC Cybersecurity Mandate
<https://its.ucr.edu/cybersecurity-mandate-2025>, UCR has further secured
its resources by implementing multi-factor authentication (MFA) on all
accounts. This change took place on December 2, 2024.
Action is Required

It is necessary to enroll your devices (e.g., smartphone, tablet) in MFA so
you can authenticate your login and continue to access secure campus
resources. To initiate your MFA enrollment, follow these steps:

   1.

   Visit its.ucr.edu/mfa-enrollment and enter your UCR NetID and password
   to sign in.
   2.

   After logging in through CAS, you will be prompted to proceed to
   MyAccount to complete your MFA enrollment. Click “Continue” to be
   redirected to MyAccount.
   3.

   Follow the instructions in the ITS knowledge article
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0010310>
   beginning in Step 2 to complete your MFA enrollment.


What This Change Means for You

Identity verification via MFA has been added as an extra layer of security
on your UCR account, which includes email. This means that every time you
log into secure UCR resources, you will be required to authenticate your
login with a registered personal device.

If you believe you have received this email by mistake because you already
use MFA to access UCR resources, please disregard this message. If you have
questions or concerns about this change, please call BearHelp support at
(951) 827-4848.

We appreciate your partnership as UCR strengthens its information security.
Implementing robust MFA on all accounts is one of the key steps in UCR’s
security plan to meet the new UC-wide cybersecurity requirements. To learn
more about these requirements and the role you play in helping us better
protect our campus, please visit the UC Cybersecurity Mandate 2025 webpage
<https://its.ucr.edu/cybersecurity-mandate-2025>.


Sincerely,

Dewight F. Kramer

Chief Information Security Officer

Sureyya Tuncel

Identity and Access Management Manager

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





This email account is not monitored by ITS staff. If you require technical
support, please take one of the following actions:


   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk at
   951-827-4848 from Monday to Friday, 8:00am to 5:00pm.
   - If you suspect you received a phishing email, please report it using
   PhishAlarm <https://its.ucr.edu/phishalarm>.
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